- Company Name
- accel bi corporation
- Job Title
- Project Manager - ServiceNow
- Job Description
-
Job Title: Project Manager - ServiceNow
Role Summary:
Seasoned project manager (7+ years) responsible for end‑to‑end delivery of ServiceNow initiatives across complex enterprise environments, ensuring projects meet business objectives, technical standards, and timelines.
Expectations:
- Deliver consistent, high‑quality ServiceNow implementations from requirements to go‑live.
- Maintain rigorous governance, risk, and change management.
- Communicate progress, risks, and achievements to executive stakeholders.
- Drive continuous improvement in project processes and delivery models.
Key Responsibilities:
- Lead full lifecycle delivery of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, SecOps) and related integrations.
- Develop comprehensive project plans, schedules, risk registers, resource allocations, and status reports.
- Coordinate cross‑functional teams (technical, business analysts, QA, infrastructure) and external partners.
- Facilitate Agile (Scrum/Kanban) and/or Waterfall ceremonies, including stand‑ups, retrospectives, and sprint planning.
- Track performance metrics, proactively mitigate risks/issues, and execute mitigation plans.
- Manage UAT, go‑live readiness, cutover activities, and post‑deployment support.
- Provide executive‑level reporting and stakeholder communication.
Required Skills:
- Proven IT project management skills (Agile & Waterfall).
- Deep knowledge of ServiceNow platform capabilities, modules, and configuration.
- Strong stakeholder management, communication, and negotiation abilities.
- Risk, change, and issue management expertise.
- Experience with integrations (MID Server, Discovery, CMDB, workflows).
- Ability to work in regulated environments (healthcare, government, finance).
Required Education & Certifications:
- Bachelor’s degree in IT, Computer Science, Business, or related field.
- ServiceNow certifications (CSA, CIS, or module‑specific).
- Preferred certifications: PMP, PMI‑ACP, CSM/Scrum Master.