Esska Shoes

About the Company

From its humble beginnings in June 2006, Esska has become known for its stylish designs, layered materials and exciting colour combinations. Today the brand is sold in over 200 boutiques around the world and continues to grow.

Souraya Karami, Esska’s founder and designer, originally trained and worked as an architect before deciding that her future lay in shoes. Having studied and re-trained in footwear design at the renowned Cordwainers at the London College of Fashion, Souraya spent a couple of years honing her skills before starting the Esska marque out of the spare bedroom of her East London flat.

It was Souraya’s passion for shoes and, in her words, ‘a distinct lack of footwear that is designed for confident women who place equal value on comfort and beauty’ that led her to develop Esska.

Souraya’s dream back in 2006 was to make shoes that were feminine, comfortable, and not over designed. Today, this is what defines Esska's style: clean lines, dominant shapes and organic silhouettes, with a bold use of colours.

Listed Jobs

Company Name

Esska Shoes

Job Title

Customer Experience & Marketing Assistant

Job Description

**Job Title:** Customer Experience & Marketing Assistant **Role Summary:** Provides first‑line customer support across email, ticketing software, phone and social media, while delivering marketing and e‑commerce support. Manages customer inquiries, updates the website, creates and edits product imagery, and assists in physical retail. Ideal for recent graduates or early‑career professionals with Photoshop proficiency and a proactive attitude. **Expectations:** - Deliver timely, empathetic, and solution‑focused service across all communication channels. - Maintain accurate, organized records of customer interactions and orders. - Produce high‑quality product images and copy for the website and social media. - Collaborate with the marketing and e‑commerce teams to execute brand initiatives. - Demonstrate flexibility to balance customer service duties with creative tasks. **Key Responsibilities:** - Answer and triage customer inquiries via email, Gorgias, phone, and Instagram DMs. - Resolve queries using Shopify and SWAP, handling orders, returns and refunds. - Assist in-store customers with product advice and transaction processing. - Crop, colour‑correct and prepare product photos in Photoshop; maintain the image library. - Upload images to the website; write and update product descriptions, using Shopify AI when appropriate. - Support social media content creation and posting according to the marketing plan. **Required Skills:** - Prior customer service experience (retail, e‑commerce or fashion preferred). - Familiarity with ticketing platforms such as Gorgias. - Proficiency in Adobe Photoshop for cropping and basic colour correction. - Excellent written and verbal communication skills. - Strong organisational ability and multitasking in fast‑paced environments. - Comfortable using SaaS platforms: Shopify, Instagram, Google Sheets/Excel. - Positive, friendly, detail‑oriented, proactive, and team‑oriented. **Required Education & Certifications:** - Minimum of GCSEs (or equivalent) in relevant subjects; a degree or vocational qualification in marketing, design, or a related field is an advantage. - No specific certifications required, but experience with e‑commerce tools and Photoshop is essential.

London, United kingdom

On site

03-02-2026