ATG Entertainment UK

About the Company

ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, modern live music arenas, studio theatres, cinemas and conference spaces. ATG Entertainment own, operate or programme 73 of the world’s most iconic venues across the UK, the US and Continental Europe, each year entertaining over 18 million audience members.

Through our in-house Production companies and working closely with top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows.

ATG also operates a leading ticketing platform processing more than 18 million tickets each year for musicals, plays, concerts, comedy shows and a variety of other live events. ATGtickets.com attracts more than 55 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.

atgtickets.com
atg.co.uk

Listed Jobs

Company Name

ATG Entertainment UK

Job Title

Stage Door Casual

Job Description

Job Title: Stage Door Casual Role Summary: Acts as the first point of contact for guests at the Aylesbury Waterside Theatre, providing a welcoming environment, assisting with ticket sales and venue entry, and ensuring smooth operations during live events. Expectations: - Deliver exceptional hospitality and service standards in a fast‑paced entertainment setting. - Maintain a professional, friendly demeanor while managing multiple tasks simultaneously. - Adhere to all safety, health, and security protocols required for live audience venues. - Support ticketing and admission systems, accurately handling cash and online payments. - Communicate event details and updates to guests and internal teams promptly. Key Responsibilities: - Greet and assist patrons, providing information on seating, refreshments, and venue facilities. - Process ticket sales, issue admissions, and verify ticket validity at the entrance. - Manage the reception area, keeping it organized, tidy, and fully stocked with necessary supplies. - Operate point‑of‑sale equipment, handle cash, credit card, and electronic payment transactions accurately. - Allocate seating assignments, manage queue flow, and ensure compliance with capacity limits. - Respond to customer inquiries, resolve issues or complaints, and liaise with management for escalated matters. - Coordinate with backstage and production teams to facilitate set‑up, breaks, and guest access. - Monitor venue exits, maintain safety signage, and ensure compliance with fire and safety regulations. - Perform opening and closing tasks, including cashier reconciliation and equipment shutdown. Required Skills: - Strong verbal and written communication skills. - Customer‑service orientation and problem‑solving ability. - Proficiency with POS systems and ticketing software. - Basic math and cash handling accuracy. - Ability to remain composed under pressure and manage multiple tasks simultaneously. - Team‑player attitude with excellent interpersonal skills. - Adaptability to unpredictable schedules and changing event needs. Required Education & Certifications: - Minimum of a secondary school qualification or equivalent. - Prior hospitality, retail or ticketing experience preferred. - No specific certifications required, but completion of a basic customer‑service or POS training program is an advantage.

Aylesbury, United kingdom

On site

12-02-2026