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Holland & Barrett

Holland & Barrett

careers.hollandandbarrett.com

4 Jobs

4,668 Employees

About the Company

Holland & Barrett is a leading wellness retailer and one of the largest in Europe. We make health and wellness a way of life for everyone, with a leading range of own brand, innovative vitamins, supplements, specialist food, sports nutrition and ethical beauty brands. Established in 1870, Holland & Barrett has been trusted for wellness for over 150 years and has an omnichannel retail presence of more than 1000 stores across 18 countries worldwide, including over 800 in the UK and Ireland**Holland & Barrett’s colleagues are “qualified to advise” with in depth training in nutrition and supplements to give accessible personalised advice to customers on their individual needs.

We’re passionate about helping every colleague thrive across all dimensions of wellbeing, and we’re committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.

** up to 30 September 2021

Listed Jobs

Company background Company brand
Company Name
Holland & Barrett
Job Title
LLM Data Scientist
Job Description
Job title: LLM Data Scientist Role Summary: Design, evaluate, and deploy large language model (LLM) solutions that drive product page content, SEO, personalized recommendations, and health content generation. Expactations: - Build production‑ready LLM applications, including prompt engineering, RAG, and vector‑store integration. - Develop and maintain evaluation frameworks for quality, safety, relevance, latency, and cost. - Monitor model performance, mitigate drift and degradation, and iterate on improvements. - Act as the go‑to LLM expert across teams, translating technical insights into business value. Key Responsibilities: - Design, test, and optimize prompts and prompt‑chains for live customer‑facing products. - Create evaluation metrics and frameworks to assess LLM output across multiple dimensions. - Implement RAG architectures, embeddings, and vector databases for retrieval accuracy. - Own the SEO content‑optimisation tool, enhancing product page copy for discoverability. - Power personalized recommendations and messaging within the Personalisation squad. - Generate, rewrite, and improve wellness content with evidence‑based safety. - Collaborate with Data Engineering on context management, memory strategies, tool/function‑calling, and observability. - Monitor model drift, prompt degradation, and system regressions; execute mitigation actions. - Translate new LLM research into actionable, business‑relevant solutions. Required Skills: - Hands‑on experience building and deploying LLM applications beyond prompt writing. - Strong data‑science foundation: experimentation, statistical analysis, and working with real‑world datasets. - Deep knowledge of prompt optimisation, RAG, embeddings, vector stores, context management, and LLM evaluation. - Proficient in Python; comfortable with coding, Git, version control, and CI/CD pipelines. - Ability to balance quality, latency, and cost trade‑offs. - Excellent communication skills for explaining complex LLM concepts to non‑technical stakeholders. - Curious, pragmatic mindset with a desire to shape pioneering LLM roles. Required Education & Certifications: - Bachelor’s degree in Computer Science, Data Science, Artificial Intelligence, or related field (advanced degrees preferred). - No mandatory certifications; relevant technical certifications (e.g., Python, ML engineering) are a plus.
London, United kingdom
Hybrid
11-03-2026
Company background Company brand
Company Name
Holland & Barrett
Job Title
Head of Platform
Job Description
Job Title: Head of Platform Role Summary: Lead the design, delivery, and growth of a cloud‑native observability and operations platform that serves as the backbone for incident management, security, and service ownership across a large distributed ecosystem. Own the vision, architecture, and product strategy, while building and mentoring a high‑performing platform engineering team. Drive adoption of SRE, DevSecOps, and developer‑centric principles to improve reliability, performance, and innovation. Expectations: Deliver a greenfield platform that meets scalability, resilience, and security standards. Align technology strategy with business outcomes and provide clear, data‑driven direction to senior stakeholders. Foster a culture of experimentation, craftsmanship, and continuous improvement, with measurable impact on platform adoption and operational efficiency. Key Responsibilities: • Define and execute the roadmap for observability and operational platform. • Make architectural and technology decisions for a large‑scale AWS‑based, Kubernetes‑native estate. • Build, mentor, and scale a multidisciplinary platform engineering organization. • Champion a product‑centric approach to internal platforms and enhance developer experience. • Embed DevSecOps principles and drive SRE practices across the organization. • Collaborate with security, product, and business stakeholders to align technology initiatives with outcomes. Required Skills: • Proven senior leadership in Platform, DevOps, or SRE roles. • Deep expertise with SRE, DevOps, DevSecOps, and cloud‑native patterns (Docker, Kubernetes, serverless, event‑driven). • Hands‑on experience with AWS at enterprise scale. • Strong knowledge of observability stacks (Prometheus, Grafana, ELK, distributed tracing). • Demonstrated success building and leading high‑performing engineering teams. • Excellent stakeholder communication and strategic vision articulation. Required Education & Certifications: • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent professional experience). • Relevant certifications such as AWS Certified Solutions Architect, Certified Kubernetes Administrator, or similar are highly desirable.
London, United kingdom
Hybrid
12-03-2026
Company background Company brand
Company Name
Holland & Barrett
Job Title
Retail Assistant
Job Description
Job Title: Retail Assistant Role Summary: Provide front‑line customer service and act as a health and wellness ambassador in a retail environment. Responsibilities include merchandising, inventory upkeep, compliance, and customer guidance. Expectations: - Deliver high‑quality customer interactions with strong health‑wellness knowledge. - Fulfil store presentation and product availability standards. - Complete in‑store Qualified to Advise training. - Meet or exceed sales and operational targets. Key Responsibilities: - Greet and advise customers, recommending products and wellness solutions. - Stock shelves, arrange displays, and manage promotions. - Maintain store safety, hygiene, and visual standards. - Use tablets to browse and present product information. - Collaborate with teammates to achieve sales and service goals. - Represent the brand’s health‑wellness ethos in all customer interactions. Required Skills: - Excellent verbal communication and interpersonal skills. - Ability to multitask, stay organized, and work in a team. - Basic technological proficiency with tablets and point‑of‑sale systems. - Passion for health, wellness, and continuous learning. - Prior retail or customer‑facing experience is a plus but not mandatory. Required Education & Certifications: - High‑school diploma or equivalent. - Completion of Qualified to Advise (QTA) health‑wellness training (provided on‑the‑job).
Wakefield, United kingdom
On site
13-03-2026
Company background Company brand
Company Name
Holland & Barrett
Job Title
Assistant Manager
Job Description
Job title: Assistant Manager Role Summary: Lead and support a high‑performing retail team, driving customer service excellence, commercial performance, and operational compliance in a health‑wellness store. Expactations: Deliver measurable sales and profit targets; maintain stock accuracy, visual merchandising, and safety standards; mentor staff and oversee recruitment and training. Key Responsibilities: - Partner with Store Manager to set and achieve sales, cost, and customer‑experience goals. - Coach, motivate, and manage a diverse team; oversee onboarding, performance reviews, and development plans. - Ensure store operations run smoothly: inventory accuracy, visual merchandising, promotion execution, and compliance with health, safety, and welfare policies. - Analyze sales data and market trends to optimize product mix and store performance. - Conduct regular product training, stay current on health and wellness developments, and provide expert customer advice (Qualified to Advise). - Utilize technology to enhance customer experience and operational efficiency. Required Skills: - Leadership experience in fast‑paced retail or customer‑service environment. - Strong communication and coaching abilities. - Commercial acumen with a results‑driven mindset. - Knowledge of health and wellness products and trends. - Proficiency with retail management software and digital tools. - Problem‑solving, decision‑making, and time‑management skills. Required Education & Certifications: - Minimum of secondary school education with at least 2‑3 years of retail or customer‑service experience. - Leadership training or certification preferred. - Completion of Qualified to Advise training (or equivalent health‑wellness endorsement).
London, United kingdom
On site
26-03-2026