MIM®

About the Company

About MIM® – Official Major Incident Management
MIM® (Official Major Incident Management) is the world’s first and only professional body dedicated exclusively to IT Major Incident Management.

We work with the world’s largest companies—across finance, healthcare, tech, telecoms, energy, defence, and more—supporting critical operations in 98 countries.

Our mission is to raise the global standard, build elite-level Major Incident capability, and protect revenue, reputation, and people when it matters most.

What We Do
Training & Certification
We offer the globally recognised Certificate in Best Practice Major Incident Management®, along with MIM Professional®, MIM Expert® and MIM Director® level programs—delivered via e-learning, live virtual, and in-person formats.

Operational Certification
A company-wide accreditation that proves your entire Major Incident function meets world-class standards—trusted by clients, teams, and regulators.

Simulation & Advisory
Real-world scenario simulations and leadership strategy to prepare your people and protect your business under pressure.

MIM Cloud Academy™
A scalable, digital learning platform used by teams around the globe.

Annual MIM Virtual Expo™
Our flagship event connects over 3,000 professionals from 90+ countries for insight, innovation, and industry-leading speakers.

Who We Work With
We serve global enterprises, Fortune 500 firms, and critical infrastructure providers—helping them reduce downtime, respond faster, and maintain trust across every industry.

Trusted in 98 countries
Serving every major industry
Built on 20+ years of frontline experience

Listed Jobs

Company Name

MIM®

Job Title

Executive & Personal Assistant to CEO & founder

Job Description

**Job Title:** Executive & Personal Assistant to CEO & Founder **Role Summary:** Provide high‑level, strategic support to the CEO, managing all aspects of executive time, communication, reporting, and operational coordination during a rapid growth phase. Act as the central liaison across marketing, sales, and delivery functions, ensuring clarity, focus, and revenue visibility. **Expectations:** - Operate autonomously with discretion and decisiveness. - Transform ad‑hoc tasks into structured, scalable processes. - Maintain deep trust and confidentiality at all times. **Key Responsibilities:** - **Executive Time Management:** Prioritize and triage inbox; schedule and protect deep‑work blocks; manage calendar architecture. - **Strategic Communication:** Draft, edit, and coordinate responses; manage escalation protocols. - **Reporting & Visibility:** Maintain sales pipeline, invoice/payments, and produce weekly executive reports. - **Operational Coordination:** Schedule trainers, oversee course logistics, and document processes. - **Systems & Process Development:** Maintain Notion dashboards, develop SOPs, and optimize workflows. **Required Skills:** - Prior experience assisting a founder or senior executive. - Commercial acumen with understanding of revenue flow. - Structured thinking, proactive problem‑solving, and strong prioritization. - Excellent written and verbal communication. - High level of discretion, calm under pressure, and decisive action. - Proficiency in office productivity tools (Outlook, Notion, Microsoft 365). **Required Education & Certifications:** - Bachelor’s degree or equivalent professional experience. - No specific certifications required; relevant executive assistant or project‑management training is a plus.

Cambridge, United kingdom

Hybrid

Senior

16-02-2026