Steer Automotive Group

About the Company

Steer Automotive Group

''Trusted by the UK's leading insurers and driven by a measurably different repair experience''

Steer Automotive Group is an award-winning company with over 30 years of knowledge and expertise within the vehicle body repair sector. Having originated in the Midlands, the business is expanding rapidly and now has sites across the UK.

We are dynamic in our approach and geared to completing outstanding repairs, by combining the latest techniques and most effective technology with delivering excellent customer service. We ensure that our customers are at the heart of what we do.

Whether it is minor car park damage or a road traffic accident our repair centres provide a range of services that use modern repair methods to put your vehicle back to its pre-accident condition, ensuring we repair every vehicle with utmost pride and care.


Contact us now for an opportunity to join a highly engaged team that prides themselves on delivering a measurably different repair experience.

Listed Jobs

Company Name

Steer Automotive Group

Job Title

Head of IT Service Delivery

Job Description

**Job title**: Head of IT Service Delivery **Role Summary**: Lead the IT Service Desk across a multi‑site, multi‑region operation, ensuring stable, secure, and business‑aligned service delivery. Oversee incident management, service requests, asset procurement, cyber security, reporting, and supplier relations in a high‑availability environment. **Expectations**: - Deliver IT services that meet or exceed SLA commitments. - Maintain high levels of operational stability and continuous improvement. - Act as the primary escalation point for major incidents and critical business disruptions. - Foster strong relationships with senior stakeholders and external suppliers. - Enforce security policies and mitigate cyber risk. **Key Responsibilities** 1. Manage day‑to‑day IT service delivery across all business units. 2. Lead joiner/mover/leaver processes, ensuring day‑one readiness. 3. Own Incident and Major Incident Management; coordinate response, root‑cause analysis, and corrective actions. 4. Coordinate service requests, order and provision IT equipment, and enforce asset standards. 5. Perform daily security checks, support cyber assurance audits, and enforce company security policies. 6. Own Service Desk KPI reporting; maintain SLA compliance and backlog dashboards. 7. Maintain a monthly Risk Register, including cyber risks, for senior leadership. 8. Support adoption of the IT Blueprint, prevent unmanaged sprawl, and conduct supplier service reviews. **Required Skills** - Proven IT Service Management (ITSM) methodology and Service Desk leadership. - Strong incident and problem management capabilities. - Technical expertise in Microsoft 365, networking protocols (VPN, firewalls), cloud platforms, telephony, HP hardware, and enterprise infrastructure. - Experience managing >2,000 users in a multi‑regional environment. - Ability to engage senior stakeholders, manage escalations, and drive supplier performance. - Deep knowledge of IT security best practices and risk mitigation. **Required Education & Certifications** - Bachelor's degree in Information Technology, Computer Science, or related field. - Professional certifications such as ITIL® Foundation or higher, CompTIA Security+, Microsoft Certified: Enterprise Administrator, or equivalent.

Northampton, United kingdom

On site

16-02-2026