- Company Name
- Modern PURAIR®
- Job Title
- General Manager
- Job Description
-
Job Title: General Manager
Role Summary: Lead all operations and growth initiatives for a flagship franchise location covering Vancouver, Burnaby, and Fraser Valley. Own P&L, KPIs, recruitment, culture, safety, and customer engagement while driving residential and commercial sales.
Expectations: Deliver predictable financial performance, strong profitability, a high‑engaging team, outstanding customer reviews, full compliance, and rapid, data‑driven decision‑making with minimal owner involvement.
Key Responsibilities:
- Own P&L, budgeting, forecasts and KPI tracking (Revenue, AJS, RPH, Profitability, Wage %).
- Set and cascade quarterly and annual goals; conduct weekly alignment meetings.
- Recruit, train, and develop a high‑performing operations and sales team; sustain employee engagement and retention.
- Maintain operational excellence, safety, quality, and continuous improvement.
- Own customer service, escalation, Google reviews, and NPS metrics.
- Drive residential guerilla marketing and commercial partnership pipeline growth.
- Ensure 100 % franchisor compliance and system integration.
Required Skills:
- Proven general management experience in multi‑department or franchise environments.
- Strong financial acumen, KPI‑driven leadership, and data‑based decision making.
- Exceptional organizational, multitasking, and problem‑solving abilities.
- Customer‑focused mindset with high service standards.
- Leadership ability to inspire, hold teams accountable, and build culture.
- Business‑savvy, entrepreneurial spirit, and rapid execution mindset.
- Computer proficiency and comfortable with corporate reporting tools.
Required Education & Certifications:
- Bachelor’s degree in Business Administration, Management, or related field (preferred).
- Franchise or operations management certification (e.g., Certified Manager of Quality/Organizational Excellence, EOS Integrator certification) is highly desirable.