MRC Laboratory of Medical Sciences

About the Company

The LMS is a biomedical research institute where scientists and clinicians collaborate to advance the understanding of biology and its application to medicine. The LMS is partnered with Imperial College London and located at the Hammersmith Hospital Campus in West London. Our proximity to the growing life sciences hub in White City provides unique collaboration opportunities with Imperial College London and with industry.

The LMS mission is:
- To be at the forefront of innovative biomedical research, including the development of core competencies.
- In partnership with Imperial College London and others, to promote the translation of its research for maximum benefit.
- To train and mentor the next generation of leading clinical and non-clinical scientists.
- To enhance the public’s interest, understanding and trust in science.

Listed Jobs

Company Name

MRC Laboratory of Medical Sciences

Job Title

Infrastructure Support Analyst

Job Description

**Job Title** Infrastructure Support Analyst **Role Summary** Provide first‑line technical support for a multi‑platform (Windows, macOS, Linux) computing environment in a biomedical research setting. Resolve incidents, maintain system stability, and collaborate with researchers and clinicians to meet their IT needs. **Expectations** Deliver timely, high‑quality support for end‑users and infrastructure assets. Maintain accurate documentation and meet established service level targets. **Key Responsibilities** - Respond to and resolve tickets for hardware, software, and network issues across Windows, macOS, and Linux. - Manage asset inventory, apply patches, updates, and perform preventive maintenance. - Monitor system performance, troubleshoot problems, and recommend improvements. - Document solutions and maintain a knowledge base. - Escalate complex incidents to senior staff and coordinate with other IT teams. - Contribute to IT projects, upgrades, and environment enhancements. **Required Skills** - Strong troubleshooting in Windows, macOS, and Linux environments. - Knowledge of Active Directory, virtualization (VMware, Hyper‑V), and basic networking. - Experience with ticketing systems (e.g., ServiceNow, Remedy). - Excellent written and verbal communication; customer‑focused service orientation. - Ability to work independently and collaboratively in a fast‑moving research environment. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related discipline. - Professional certifications preferred: CompTIA A+/Network+, Microsoft Certified: Windows Server Fundamentals, Linux Essentials, or equivalent.

London, United kingdom

On site

18-02-2026