- Company Name
- Thames Valley Family Health Team
- Job Title
- Operations (Primary Care) Lead (fulltime, ongoing contract)
- Job Description
-
**Job Title**
Operations (Primary Care) Lead (Full‑time, Ongoing Contract)
**Role Summary**
Lead operational excellence across multiple primary‑care sites, integrating clinical and administrative teams to optimize workflows, communication, onboarding, health‑safety compliance, and quality improvement initiatives.
**Expectations**
- Minimum 5–7 years of healthcare operations, clinic coordination, or interdisciplinary team support.
- Post‑secondary degree in health administration, business, public health, or related field.
- Demonstrated ability to manage multiple priorities and stakeholders in a dynamic, fast‑paced environment.
- Willingness to travel between sites and possess a valid Ontario driver’s licence with vehicle access.
**Key Responsibilities**
1. Coordinate clinic space, scheduling, resource utilization, and logistics across all sites.
2. Identify and resolve workflow/process bottlenecks that affect access to care or team efficiency.
3. Liaise between local site teams and senior leadership to escalate issues and implement solutions.
4. Collaborate with interdisciplinary teams and broader leadership for strategic planning.
5. Build and maintain positive relationships with community partners.
6. Plan and facilitate regular team meetings to enhance communication and issue identification.
7. Oversee onboarding of clinicians, administrative staff, and students.
8. Conduct health‑and‑safety walk‑throughs, audits, and ensure compliance with OHSA, WHMIS, AODA, JHSC standards.
9. Support rollout of new/population‑health programs and digital tools.
10. Lead change‑management initiatives for site transitions and program implementations.
11. Provide training to staff on evolving healthcare practices.
12. Assist in tracking and reporting operational metrics to inform decision‑making.
13. Act as operational liaison with community physicians, hospitals, and other health organizations.
**Required Skills**
- Strong facilitation, team‑building, and interpersonal communication.
- Proficiency in Microsoft Office 365; advanced EMR knowledge (Telus PS Suite, Accuro).
- Excellent problem‑solving, documentation, and formal communication.
- Understanding of Ontario primary‑care models, interdisciplinary collaboration, and patient attachment processes.
- Ability to manage multiple competing priorities and stakeholders.
**Required Education & Certifications**
- Post‑secondary degree in health administration, business, project management, public health, or related field.
- Preferred certifications: Certified Health Executive (CHE) or Canadian College of Health Leaders (CCHL); Project Management Professional (PMP).
- Training in privacy/risk management; Joint Health & Safety Committee (JHSC); WHMIS; AODA; Crucial Conversations; Motivational interviewing; performance management; continuous improvement.
- Valid Ontario driver’s licence and vehicle; willingness to obtain JHSC certification if not already held.