Rentatee

About the Company

Property management was never meant to run on disconnected systems.

Rentatee is an all-in-one operating system built for modern property management companies and real estate developers. We replace fragmented legacy software with unified, scalable workflows across leasing and marketing, rent collection, maintenance and repairs, accounting and reporting, inspections, and portfolio oversight.

Everything lives in one system. One source of truth. One operational backbone.

Designed for growing portfolios, Rentatee delivers real-time visibility, portfolio-level reporting, and the operational control modern teams require. From lease-up to stabilized operations, we support the full lifecycle of residential rental assets.

We build infrastructure, not noise.

For operators scaling their portfolios, upgrading from legacy systems, or seeking greater clarity across their data, Rentatee provides the foundation.

Listed Jobs

Company Name

Rentatee

Job Title

Customer Support & Operations Specialist

Job Description

**Job Title:** Customer Support & Operations Specialist **Role Summary:** Provide frontline L1 support and onboarding for smaller SaaS accounts, ensure rapid issue resolution, maintain CRM data quality, and support operational reporting and process improvement. Collaborate with Customer Success, Sales, Product, and Operations teams to deliver consistent, high‑quality customer experiences and scalable support resources. **Expectations:** - **First 90 days:** Fully own L1 support channels (email, chat, phone), independently onboard smaller accounts, achieve target response times and maintain high CSAT scores. - **First 6 months:** Contribute to workflow enhancements, support CS reporting and operational visibility, and help reduce ticket volume through improved processes and documentation. **Key Responsibilities:** - **Customer Support & Onboarding (65‑75%)** - Manage L1 inquiries via email, chat, and phone. - Troubleshoot routine issues and answer “how‑to” questions. - Onboard accounts below the defined door‑count threshold, guiding initial setup and adoption. - Escalate complex cases to the Customer Success Manager. - Log all communications accurately in HubSpot. - **Operations & Systems Support (15‑20%)** - Maintain CRM hygiene and ensure data integrity. - Assist CS leadership with reporting and metric preparation. - Document and refine onboarding workflows; develop FAQs, help docs, and SOPs. - Identify recurring issues and recommend process improvements. - **Cross‑Functional Projects (≈10%)** - Relay product feedback to the CSM. - Support Sales with customer‑facing materials as needed. - Participate in small operational or reporting projects and broader CS/Operations process initiatives. **Required Skills:** - 1‑2+ years in customer support, onboarding, account management, or operations (SaaS preferred). - Strong written and verbal communication. - Highly organized, detail‑oriented, and capable of managing multiple tasks. - Quick learner of SaaS platforms; experience with HubSpot or similar CRM. - Self‑starter with a strong ownership mindset. **Required Education & Certifications:** - Bachelor’s degree in Business, Communications, or related field preferred; equivalent work experience acceptable. - No specific certifications required; CRM or customer service certifications are a plus.

Vancouver, Canada

Hybrid

18-02-2026