Veezu

About the Company

Veezu is the UK’s leading private hire technology platform. We are a tech driven on-demand mobility service that supports our hyper-local communities, helping them thrive. #SmarterLocalRides start with Veezu

Since its early establishment, with laws dating back to 1831, the UK Taxi and Private Hire industry is recognised as one of the most regulated of its kind in the world. It’s a sector strategically critical to the UK’s transport network where today it services in excess of 600m journeys per annum. The UK industry is said to be worth an estimated £9bn per annum, which mirrors that of other transport networks such as buses and rail.

Veezu has invested heavily in new technology to raise the bar for all consumer types and create a ‘best-in-class’ offering for all B2C and B2B customers.

Substantial investment in a strengthened management team, mobile application and dispatch technologies will see Veezu become one of the leading private hire operators in the UK.

Listed Jobs

Company Name

Veezu

Job Title

Dispatcher

Job Description

**Job Title** Dispatcher **Role Summary** Coordinate and efficiently dispatch rides for a rideshare/hire service, partnering with driver partners and offshore booking teams. Ensure on‑time pickups, high driver completion rates, and excellent passenger and partner support while maintaining compliance with operational, security, and data protection standards. **Expectations** - Meet or exceed key performance indicators related to dispatch accuracy, turnaround time and customer satisfaction. - Achieve high driver partner retention and efficiency by proactive communication and support. - Maintain strict adherence to GDPR, ISO27001 and internal data‑security policies. - Demonstrate continuous improvement by identifying process optimisations and reporting them to management. **Key Responsibilities** - Allocate and dispatch journeys using the company dispatch system, communicating clearly via messaging service or telephone. - Manage passenger demand, update passenger status, and handle walk‑in bookings at regional hubs. - Respond to driver partner alerts and inquiries promptly, routing complex issues to the partner portal or relevant departments. - Coordinate with offshore partners on passenger queries, bookings and delay updates. - Update and maintain the zone controller/wallboard to optimise routing. - Process all booking payments in line with company procedures (cash, card, app, AirPay). - Engage in minimal call transfers and use internal communication channels (Slack, dispatch chat) to receive operational updates. - Liaise with Commercial, IT and other departments to resolve service issues within SLA. - Self‑develop through mandatory training, 1:1 meetings and appraisal preparation. - Uphold customer, driver and colleague fairness, professional conduct and health & safety standards. **Required Skills** - Exceptional customer service and phone communication skills. - Strong computer proficiency: simultaneous use of multiple software platforms and dispatch tools. - Effective listening, problem‑solving, and time‑management abilities. - Ability to work independently under a 3 days‑on/3 days‑off rota (6 am–6 pm). - Knowledge of GDPR and information‑security best practices. - Collaborative mindset: use of internal communication tools (Slack, messaging, phone). **Required Education & Certifications** - No formal education requirement specified. - Completion of company‑mandated training, data‑protection (GDPR) knowledge and ISO27001 awareness. - Up‑to‑date driver and vehicle service certificates as applicable (not mandatory for the role itself).

Cardiff, United kingdom

On site

19-02-2026