Mosaic

1 Job

176 Employees

About the Company

Headquartered in New York City and launched in 2019, Mosaic is the first resource management software that enables real-time collaboration for planning work. Harnessing the power of AI and automation, Mosaic enables data-driven resource planning, management, reporting, and forecasting for project-based businesses. Through powerful integrations, Mosaic automatically gathers,
organizes, and analyzes data to optimize who is working on what, when, and deliver complete business visibility in one intuitive interface. Mosaic rescues teams from clunky spreadsheets and provides greater visibility than traditional ERP software. We guarantee that we’ll boost efficiency and profitability. Take our free product test drive today!

Listed Jobs

Company Name: Mosaic
Job Title: Customer Onboarding Specialist - SaaS Startup
Job Description: Job Title: Customer Onboarding Specialist Role Summary: Lead the end‑to‑end onboarding process for new B2B SaaS customers, ensuring swift adoption and a smooth transition to ongoing customer success management. Drive product walkthroughs, training sessions, and documentation creation while collaborating across Sales, Product, and Marketing. Expectations: - 1–3 years of direct customer‑facing experience in a B2B SaaS environment (Customer Success, Onboarding, Support, or Solutions). - Demonstrated ability to manage multiple onboarding timelines and prioritize tasks efficiently. - Strong presentation, facilitation, and communication skills, comfortable leading webinars, live demos, and individualized training. - High emotional intelligence to build trust with customers and internal stakeholders. - Proactive, detail‑oriented ownership mindset with a readiness to roll‑up sleeves and solve problems. Key Responsibilities: - Execute on‑boarding from kickoff to handoff to Customer Success Manager, tracking progress and milestone completion. - Conduct independent product walkthroughs and standard onboarding sessions. - Support late‑stage sales demos and enable sales conversations as needed. - Plan, host, and moderate live webinars and product education events. - Author and maintain customer‑facing documentation (guides, help center articles). - Partner with Product, Sales, and Marketing to capture and relay customer feedback to refine onboarding and educational materials. Required Skills: - Customer success, onboarding, or support experience in a B2B SaaS context. - Presentation and facilitation capabilities; comfortable speaking to groups and one‑on‑one. - Excellent verbal and written communication. - Ability to juggle simultaneous projects and meet deadlines. - Strong organizational skills, attention to detail, and proactive problem‑solving. - Empathy, emotional intelligence, and relationship‑building acumen. Required Education & Certifications: - Bachelor’s degree in Business, Marketing, Communications, Computer Science, or a related field, or equivalent professional experience. - Certifications in customer success, SaaS onboarding, or related domains are a plus.