Domaine des Etangs, Auberge Collection

About the Company

Domaine des Etangs, Auberge Collection, is a magnificent 13th-Century stone French Château set on 2,500 forested acres (1,000 hectares) ; a place to find balance through art, nature, and the time-honored traditions of French country living.

Built more than 700 years ago by the knights of Chasteignier de la Roche-Posay, this storybook castle is an idyllic retreat steeped in serenity and devoted to l’art de vivre past and present. Resting amid the tranquil ponds that gave it its name, Domaine des Etangs and its picturesque farmhouse cottages overlook rolling hills and verdant meadows in which the finest Limousin cattle graze. Food is picked from the gardens, and art is as integral as nature in instilling the sense of equilibrium symbolized by the Domaine’s dragonfly emblem.

Listed Jobs

Company Name

Domaine des Etangs, Auberge Collection

Job Title

Front Desk Agent

Job Description

**Job Title:** Front Desk Agent **Role Summary:** Act as the first point of contact for guests, delivering friendly, professional service from arrival to departure. Manage check‑in/out, handle reservations, address guest inquiries, and coordinate with other departments to ensure a seamless, memorable stay. **Expactations:** - Provide prompt, courteous guest service and maintain a welcoming atmosphere. - Accurately handle cash, credit‑card transactions and detailed guest records. - Respond to guest requests and resolve issues promptly, escalating when necessary. - Maintain high attention to detail while multit‑tasking in a fast‑paced environment. - Uphold hotel policies, privacy, and safety standards. **Key Responsibilities:** - Greeting guests and facilitating smooth check‑in and check‑out. - Managing room reservations, confirming guest details, assigning rooms, and noting special requests. - Providing information on hotel services, amenities, and policies. - Processing payments, verifying payment information, and reconciling daily cash. - Acting as a communication hub: forwarding guest needs to housekeeping, maintenance, and other departments. - Maintaining accurate log of guest interactions, requests, and incidents. - Handling telephone inquiries, email correspondence, and walk‑in inquiries. - Ensuring the front‑desk area is orderly, presentable, and stocked with necessary supplies. **Required Skills:** - Strong interpersonal and written/verbally communication abilities. - Ability to handle multiple tasks efficiently and prioritize under pressure. - Basic computer literacy; experience with hotel property‑management system (PMS) preferred. - Numeracy and cash‑handling proficiency. - Detail‑oriented with a high degree of accuracy. - Friendly demeanor with a service‑oriented mindset. **Required Education & Certifications:** - High school diploma or equivalent (Associate degree in hospitality or related field preferred but not required). - No specific certifications required; on‑the‑job training provided for PMS and cash handling.

Sauvagnac, France

On site

12-02-2026