- Company Name
- Capital Waste Services LLC
- Job Title
- Customer Data Manager
- Job Description
-
Job Title: Customer Data Manager
Role Summary: Oversee accurate cash application and commercial contract data to ensure timely customer payments, correct invoicing, and reliable revenue reporting across multiple entities.
Expactations: Manage daily payment processing, reconcile receipts, lead data entry teams, develop SOPs, report key performance metrics, and collaborate with Sales, Operations, Billing, AR, Finance, and Business Systems.
Key Responsibilities:
- Oversee daily application of payments from all channels (lockbox, ACH, credit card, wire, checks).
- Resolve unapplied cash, short or overpayments, and reconcile receipts with bank deposits.
- Enforce posting timelines, exception‑handling procedures, and internal control compliance.
- Manage entry and maintenance of commercial contracts (pricing, service codes, terms, CPI adjustments, amendments).
- Conduct quality assurance reviews and approval checkpoints for contract setup.
- Coordinate contract validation with Sales, Operations, and Billing before activation.
- Lead and develop cash application and contract data staff; set productivity and accuracy benchmarks.
- Audit customer data, identify recurring issues, and recommend system or process improvements.
- Support ERP enhancements, upgrades, and user training.
- Track and report KPIs: posting timeliness, unapplied aging, accuracy rates, contract setup turnaround, rework trends, and provide insights to leadership.
Required Skills:
- 5+ years in customer data management, cash application, AR operations, or related functions.
- Prior leadership or supervisory experience.
- Strong understanding of payment processing, reconciliation, and revenue data flows.
- ERP experience (Navusoft preferred; NetSuite acceptable).
- Advanced Excel and reporting abilities.
- High attention to detail, analytical, and organizational skills.
- Ability to collaborate cross‑functionally in a multi‑entity environment.
Required Education & Certifications:
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
- ERP certifications or training (Navusoft/NetSuite) preferred.