Adler & Allan

About the Company

Adler & Allan provides environmental and energy infrastructure services to reduce the risk of pollution, operational downtime, profit loss and reputation damage. Through the management and maintenance of assets, we support the ESG, CSR and sustainability ambitions of our customers.

Our national network of engineers make us the first-choice environmental partner to expertly manage assets through the full life-cycle, including design, planned preventative maintenance, upgrade, decommissioning and energy transition.

When the worst happens, we respond to environmental emergencies 24 hours a day, 365 days a year.

Listed Jobs

Company Name

Adler & Allan

Job Title

Junior Client Services Executive

Job Description

**Job title** Junior Client Services Executive **Role Summary** Support the full lifecycle of customer enquiries and opportunities, from initial contact and quotation through to job scheduling, completion, and after‑care. Manage CRM updates, coordinate with internal teams, facilitate customer onboarding, chase purchase orders, and produce reporting to drive service excellence. **Expectations** - Deliver high‑quality, timely service in a fast‑paced environment. - Maintain accurate, up‑to‑date data across CRM and internal systems. - Demonstrate proactive, solution‑focused communication with customers and internal stakeholders. - Prioritise tasks effectively and adapt to changing workloads. **Key Responsibilities** 1. Answer incoming customer calls, log enquiries accurately in CRM. 2. Progress opportunities from quotation to completion, ensuring contract compliance. 3. Source job details from depots, service centres, and subcontractors. 4. Update or maintain CRM and Focal Point systems daily. 5. Produce weekly reports on open opportunities for Depot Managers. 6. Raise purchase orders for suppliers and subcontractors. 7. Support onboarding of new customers, liaising with Quality and Credit Control. 8. Manage and update client portals. 9. Distribute weekly spill‑response paperwork and chase related POs. 10. Collect NPS scores and other customer satisfaction metrics. 11. Cover for team members during absences. 12. Complete all administrative tasks promptly. 13. Attend meetings and training sessions as required. **Required Skills** - Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher). - Excellent written and verbal communication. - Ability to navigate CRM systems and bespoke databases (training provided). - Strong organisational and prioritisation capabilities. - Proactive, enthusiastic, and flexible approach. - Commercial awareness; experience with upselling or after‑sales desirable. **Required Education & Certifications** - Minimum of GCSE/High School equivalent (or equivalent post‑secondary qualification). - No specific certifications required; on‑the‑job training will be provided.

Gillingham, United kingdom

On site

Junior

19-02-2026