JLA Group

About the Company

Over 25,000 businesses across the UK trust us to install, maintain and fix the commercial appliances and devices they rely on every day, while our nationwide reach and unrivalled network of locally based engineers ensures we can meet the operational challenges they face within laundry, catering, infection control, heating, air conditioning and fire safety wherever they are in the UK.

With unrivalled expertise and insight – combining the knowhow and customer-focused passion of over 1,000 employees across the country with best-in-class innovations – we’re leaders in consultancy as well as critical equipment. Setting the standards in our field for almost 50-years and now private equity-backed with ambitious growth plans even in challenging times, we continue to shape what operational and compliance partnership means for businesses of every size and sector across the UK – from care homes, hospitals, schools and housing associations to hotels, restaurants, vets, spas and sports clubs…as well as national organisations who need multiple site facilities support.

Listed Jobs

Company Name

JLA Group

Job Title

Head of Data Analytics

Job Description

**Job Title:** Head of Data Analytics **Role Summary:** Lead data strategy, analytics, and insight delivery to drive organization-wide decision-making. Focus on customer segmentation, marketing insights, and data governance to optimize marketing, sales, and operational performance. **Expectations:** - Minimum 10 years in data analytics with 5 years in lead generation. - Proven leadership in managing analytics teams and delivering data-driven marketing strategies. - Strong technical expertise in BI tools and CRM platforms. **Key Responsibilities:** - Develop and execute marketing intelligence strategy aligned with business goals. - Design customer segmentation and value-based models to identify priority audiences. - Oversee data enrichment programs to enhance customer database quality and coverage. - Analyze customer behavior, feedback, and churn to inform retention and acquisition strategies. - Create compliant data lists for telemarketing and sales campaigns to optimize lead generation. - Build and maintain dashboards to track campaign, segment, and market performance. - Lead a team of analysts and insight specialists to deliver scalable, actionable intelligence. - Collaborate with cross-functional teams (marketing, sales, operations) to translate insights into strategies. - Promote data literacy and adoption of BI tools across the organization. **Required Skills:** - Advanced BI tools (Power BI, Google Data Studio). - CRM platforms (Salesforce, HubSpot) and marketing automation experience. - SQL proficiency for data extraction and analysis. - Statistical modeling and data visualization expertise. - Campaign segmentation and targeting techniques. - Strategic thinking with ability to link data insights to business outcomes. - Leadership experience managing multiple direct reports. **Required Education & Certifications:** - Degree in Data Analytics, Marketing, Business, or related field. - Relevant certifications in BI tools or data science (optional but advantageous).

Ripponden, United kingdom

Hybrid

Senior

17-02-2026