- Company Name
- Lowe Rental
- Job Title
- I.T Support Engineer
- Job Description
-
**Job Title**
I.T Support Engineer
**Role Summary**
Deliver first‑ and second‑line support for a global user base, troubleshooting hardware, software, networking, and Microsoft 365 issues. Manage identity access (Azure AD/Entra ID, MFA), endpoint lifecycle via Microsoft Intune, and hardware procurement. Partner with managed service providers and senior IT staff on security projects, platform upgrades, and process improvements, while documenting procedures and fostering automation.
**Expactations**
- 1–3 years of IT support or MSP experience in a service desk or similar role.
- Proactive, independent worker who takes ownership of tickets and projects.
- Strong communication with non‑technical end users.
- Ability to juggle multiple priorities and meet agreed service standards.
**Key Responsibilities**
- Provide first and second line technical support to users worldwide, remotely and on‑site.
- Diagnose, troubleshoot, and resolve hardware, software, networking, and Microsoft 365 issues; raise escalations when required.
- Support identity and access management: user onboarding/off‑boarding, Azure AD/Entra ID administration, MFA configuration.
- Manage endpoint deployment and lifecycle using Microsoft Intune and related Microsoft 365 tools.
- Coordinate procurement, configuration, and deployment of IT hardware and devices across the organization.
- Collaborate with managed service partners to resolve incidents, handle escalations, and uphold SLAs.
- Contribute to IT projects such as security enhancements, system upgrades, new platform rollouts, and service‑improvement initiatives.
- Create and maintain IT documentation, knowledge‑base articles, and support procedures.
- Identify recurring issues and opportunities for automation, standardisation, and service improvement.
**Required Skills**
- Experience in an IT support, service desk, or MSP environment.
- Strong knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).
- Troubleshooting skills for Windows and Apple laptops/desktops, peripherals, and common business applications.
- Solid understanding of Azure AD / Entra ID concepts (users, groups, authentication).
- Excellent verbal and written communication; confidence in supporting non‑technical users.
- Organizational ability, proactive mindset, multitasking, and independent decision‑making.
- Problem‑solving and ownership of issues throughout the ticket lifecycle.
**Required Education & Certifications**
- Minimum of a relevant tertiary qualification in IT or related field, or equivalent experience.
- ITIL Foundation certification or equivalent structured service‑management knowledge is desirable.
- Microsoft Certified Fundamentals (e.g., MO-100, MO-801) or equivalent Microsoft 365/Intune/ Azure AD certification is a plus.
Cheltenham, United kingdom
On site
Fresher
26-03-2026