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PolyAI

PolyAI

poly.ai

2 Jobs

255 Employees

About the Company

The leading provider of enterprise AI agents for customer service.

PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and lifelike experiences that feel like talking to a real person.

Listed Jobs

Company background Company brand
Company Name
PolyAI
Job Title
VP of Engineering (Must be based in London)
Job Description
**Job Title** VP of Engineering **Role Summary** Executive leader responsible for growing and operating PolyAI’s engineering organization, scaling from tens to hundreds of engineers while maintaining product velocity, technical quality, and system reliability in a high‑growth SaaS environment. **Expectations** - Drive rapid team expansion (20 → 200+ staff) and build robust engineering management systems. - Align engineering execution with company strategy and ARR growth targets ($10M → $100M+). - Deliver scalable, cloud‑native architectures (AWS/Azure, microservices) that support product development, scalability, and reliability. - Balance velocity with technical debt management and continuous improvement. - Champion a culture of curiosity, experimentation, and iterative reinvention. **Key Responsibilities** - Lead and scale multidisciplinary engineering teams across multiple geographies and hybrid work settings. - Design and implement performance management, hiring, onboarding, and professional development frameworks. - Collaborate with Product leadership to set priorities and metrics that reflect business goals. - Direct architectural decisions focusing on scalability, resilience, and cloud native design. - Oversee the adoption of emerging technologies, including new languages, frameworks, and machine‑learning infrastructure. - Foster cross‑functional collaboration and a high‑trust team culture. - Advocate for technical excellence while ensuring timely delivery of features. - Manage engineering budgets, resources, and strategic vendor relationships. **Required Skills** - Proven experience scaling engineering organizations from ~20 to 200+ members, including managing managers and senior leaders. - Track record of leading high‑growth SaaS companies with 2–3x ARR growth and scaling from ~$10M to $100M+ ARR. - Deep knowledge of cloud infrastructure (AWS, Azure), modern architecture design, and distributed systems. - Hands‑on experience with Python, JavaScript/Node.js, Go, and evaluating new tech stacks. - Understanding of machine‑learning engineering and infrastructure design. - Strong leadership presence, excellent communication, and a collaborative mindset. - Ability to navigate trade‑offs between speed, quality, and technical debt. - Experience building and operating hybrid teams with diverse cultural backgrounds. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent professional experience). - Certifications in cloud platforms (AWS, Azure) or relevant architecture are a plus but not mandatory.
London, United kingdom
On site
Senior
09-09-2025
Company background Company brand
Company Name
PolyAI
Job Title
Lead Software Engineer - People Manager (London Based 2-3x week)
Job Description
**Job Title** Lead Software Engineer – People Manager **Role Summary** Leads a cross‑functional engineering team on a Data‑Engineering platform, driving the design, architecture, and delivery of next‑generation no‑code agent studio features. Balances hands‑on coding with people leadership, ensuring high technical quality, scalable multitenant architecture, and predictable delivery of production software. **Expectations** - Manage, mentor, and grow a team of 3+ engineers. - Set technical direction while actively contributing to code, design reviews, and sprint execution. - Translate product goals into a clear, measurable engineering roadmap. - Champion engineering standards, best practices, and a culture of continuous improvement. **Key Responsibilities** - Lead sprint planning, daily stand‑ups, code reviews, and performance reviews. - Co‑design and architect robust, scalable, and reliable APIs for a multitenant, externally facing platform. - Partner with Product to refine requirements, create user stories, and prioritize backlog items. - Drive velocity, predictability, and accountability across the team. - Coach engineers on design decisions, architectural trade‑offs, and technical challenges. - Maintain high code quality, enforce coding standards, and adopt continuous integration/deployment pipelines. **Required Skills** - 5+ years as a senior software engineer with proven people‑management experience. - Strong expertise in Python and TypeScript. - Hands‑on experience deploying and managing services on a major cloud provider (AWS, GCP, or Azure). - Deep knowledge of scalable, multitenant architecture and RESTful API design. - Experience with sprint planning, performance reviews, and coaching. - Familiarity with CI/CD, test automation, and code quality tooling. - Excellent communication and interpersonal skills; ability to influence product and engineering decisions. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Software Engineering, or a related technical field (or equivalent professional experience). - Relevant cloud certifications (e.g., AWS Certified Solutions Architect, GCP Professional Cloud Architect, or Azure Solutions Architect) preferred.
London, United kingdom
Hybrid
Senior
04-11-2025