Accenture UK & Ireland

About the Company

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organisations build their digital core, optimise their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 799,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com.

Listed Jobs

Company Name

Accenture UK & Ireland

Job Title

Customer Experience & Contact Platform Architect (CCaaS)

Job Description

**Job Title:** Customer Experience & Contact Platform Architect (CCaaS) **Role Summary:** Design, build, and lead the deployment of customer experience and contact platforms at enterprise scale. Integrate CCaaS solutions with AI services to transform customer journeys and enable always‑on, connected service models across industries. **Expectations:** - Deliver end‑to‑end CCaaS/AI architecture and implementation. - Lead multi‑disciplinary delivery teams and shape transformation programs. - Advocate best practices, knowledge sharing, and continuous improvement within the organization. **Key Responsibilities:** - Architect and oversee the implementation of CCaaS platforms such as Amazon Connect, Genesys Cloud CX, Google CCaaS/CES, or Microsoft Dynamics Contact Centre. - Design integration flows between CCaaS and AI services (e.g., Sierra, ElevenLabs, Co‑Pilot Studio) for conversational agents and automation. - Translate business and technical requirements into scalable technical and customer‑journey designs. - Evaluate and recommend emerging CCaaS and AI trends for optimal customer experience delivery. - Develop reusable design artifacts, architecture frameworks, and integration patterns. - Mentor and coach team members to build skills in CCaaS, AI, and enterprise platform architecture. - Collaborate with global peers to enhance practice capabilities and client offerings. **Required Skills:** - Hands‑on expertise with at least one major CCaaS platform. - Proven experience designing and building CCaaS integrations with AI, automation, and customer systems. - Strong analytical skills and the ability to translate business requirements into technical solutions. - Knowledge of hyperscalers, modern customer platform architectures, and enterprise integration patterns. - Deep understanding of customer engagement and service technologies. **Required Education & Certifications:** - Relevant CCaaS platform certifications (Amazon Connect, Genesys, Google, Microsoft Dynamics). - Demonstrated experience with AI integration (Sierra, ElevenLabs, Co‑Pilot Studio). - Bachelor’s degree in Computer Science, Information Systems, or related field.

London, United kingdom

Hybrid

16-03-2026

Company Name

Accenture UK & Ireland

Job Title

Customer Platforms Manager

Job Description

**Job title** Customer Platforms Manager **Role Summary** Lead the design, implementation, and governance of cloud‑based customer engagement platforms (Microsoft Dynamics, Salesforce, AWS, Genesys CX Cloud, Google CES, Sierra) for global clients. Own the end‑to‑end delivery of customer‑experience transformation projects, ensuring alignment with business strategy and emerging technologies such as GenAI and human‑centered design. **Expectations** - Deliver high‑impact solutions that enhance connected‑customer journeys and operational efficiency. - Demonstrate thought leadership and entrepreneurial growth of the customer‑platform practice. - Maintain deep technical expertise and keep abreast of platform advances and market trends. **Key Responsibilities** 1. Drive end‑to‑end platform initiatives: assess client needs, prototype solutions, create business cases, and lead implementation while managing schedules, resources, and budgets. 2. Partner with senior stakeholders to co‑create vision, define KPIs, and secure executive sponsorship. 3. Architect target‑state customer ecosystems, integrating cloud SaaS, CCaaS, and CRM solutions into enterprise architecture. 4. Guide cross‑functional teams through agile frameworks (Scrum/Kanban) to deliver iterative, value‑based increments. 5. Mentor team members, fostering continuous learning, inclusion, and high performance. 6. Capture lessons learned, contribute to knowledge sharing across the global network, and influence strategic direction of the practice. **Required Skills** - Proven hands‑on implementation experience with AWS, Microsoft Dynamics 365, Salesforce, Genesys CX Cloud, Google CES, or Sierra. - Strong analytical and solution‑design capabilities, translating business requirements into technical architectures and customer journeys. - Ability to develop business cases, articulate value, and manage stakeholder expectations. - Agile project management (Scrum or Kanban) and experience leading multidisciplinary delivery teams. - Excellent communication, stakeholder engagement, and cross‑functional collaboration skills. - Familiarity with emerging customer data and experience trends, including GenAI and human‑centered design. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Systems, Business, or related field. - Relevant platform certifications: AWS Certified Solutions Architect, Salesforce Certified Platform Administrator, Microsoft Certified: Dynamics 365 Finance or Sales, Genesys Certified Cloud Architect, or equivalent. - Additional certifications in agile (CSM, PMI-ACP) or data analytics are a plus.

London, United kingdom

Hybrid

16-03-2026

Company Name

Accenture UK & Ireland

Job Title

Solution Architect - Salesforce CMT (S&P/High Tech)

Job Description

**Job Title** Solution Architect – Salesforce CMT (High Tech) **Role Summary** Senior Solution Architect with deep expertise in Salesforce platforms for the Software & Platforms/High‑Tech vertical. Lead the end‑to‑end design, implementation, and delivery of scalable, secure Salesforce solutions that create measurable business value for clients. **Expectations** - Deliver well‑architected, industry‑best‑practice Salesforce solutions. - Act as a trusted advisor, communicating complex concepts to senior stakeholders. - Maintain current knowledge of Salesforce releases and best practices. - Drive client engagement, ensuring solutions align with strategic objectives. - Mentor junior architects and contribute to knowledge sharing. **Key Responsibilities** 1. **Architecture & Design** – Define technical architecture and solution blueprint, translating business requirements into scalable Salesforce designs using core product sets (AgentForce Sales, Revenue Management, Service, Data360, etc.). 2. **Stakeholder Engagement** – Partner with senior client stakeholders to gather processes, validate designs, and present solution concepts. 3. **Solution Implementation** – Lead prototyping, integration design, data migration plans, and deployment strategy aligned with security, compliance, and scalability standards. 4. **Quality & Governance** – Ensure solution integrity, enforce governance, and capture observations for continuous improvement. 5. **Project Leadership** – Manage scope, schedule, resources, and deliverables within client engagements. 6. **Knowledge Management** – Stay updated on Salesforce features, release notes, and industry trends; share insights with internal teams and clients. 7. **Mentoring** – Guide junior architects and developers through technical decisions and best practices. 8. **Demonstrations & Workshops** – Prepare and deliver high‑impact demos, workshops, and training sessions for clients and internal stakeholders. **Required Skills** - Deep technical knowledge of Salesforce platform (Apex, Lightning, Flow, Process Builder). - Strong background in high‑tech / Software & Platforms vertical and front‑office transformation. - Experience designing and deploying AgentForce suite, Service Cloud, and Data360 solutions. - Proven consulting skills: client management, stakeholder communication, and solution selling. - Leadership, presentation, and stakeholder‑management abilities. - Project management fundamentals (planning, risk mitigation, milestone tracking). - Data management, security, and governance expertise. - Ability to prototype, develop, and demo solutions quickly. - Strong analytical and problem‑solving mindset. - Familiarity with Salesforce DevOps practices and CI/CD. - Effective written and verbal communication in English. **Required Education & Certifications** - Bachelor’s or higher degree in Computer Science, Information Technology, Engineering, or related discipline. - Salesforce Certified Application Architect or System Architect (Blade, solution design, integration). - Salesforce Certified Administrator, Platform App Builder, and/or Integration Architecture Designer. - Salesforce Certified Security Specialist (preferred). - Recent and active Salesforce certification(s) recommended.

London, United kingdom

On site

25-03-2026