Iterable

About the Company

Iterable is the top-rated AI-Powered Customer Communication Platform that enables brands like Redfin, Priceline, Calm, and Box to deliver joyful experiences with harmonized, individualized and dynamic cross-channel communications at scale.

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:
* Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
* Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
* Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:
* Official Iterable website, Careers page: https://iterable.com/careers/
* Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur.

Listed Jobs

Company Name

Iterable

Job Title

Senior Mid-Market Customer Success Manager, EMEA

Job Description

**Job Title** Senior Mid‑Market Customer Success Manager, EMEA **Role Summary** Lead the relationship with high‑value mid‑market customers across EMEA, ensuring successful onboarding, product adoption, and ongoing value realization. Act as a trusted advisor, drive retention and expansion, and represent customer needs internally. **Expectations** - Proactively manage a portfolio of mid‑market accounts. - Deliver smooth onboarding and implementation. - Forecast retention and growth, collaborating with Customer Account Managers on expansion. - Resolve issues with Support and cross‑functional teams. - Increase product ROI through usage optimization. - Conduct regular check‑ins, executive business reviews, and travel up to 25 % for on‑site meetings. - Champion customer voice in product road‑maps. **Key Responsibilities** - Own end‑to‑end success for assigned mid‑market customers. - Lead onboarding, training, and adoption initiatives. - Produce and present Executive Business Reviews (EBRs). - Identify and pursue upsell/expansion opportunities. - Prioritize and communicate feature requests to product teams. - Maintain a trusted advisor relationship with key stakeholders. - Collaborate with CAMs, Support, and other internal teams to resolve escalations. **Required Skills** - Outstanding executive‑level communication and interpersonal abilities. - Strong analytical and problem‑solving skills; ability to grasp technical concepts. - Experience teaching and onboarding SaaS customers. - Passion for startups and cloud‑based software solutions. - Willingness to travel up to 25 % of the time. - Hands‑on experience with email, push, or SMS marketing platforms. - Familiarity with APIs, HTML, CSS, and JavaScript. **Required Education & Certifications** - Bachelor’s degree preferred (business, marketing, computer science, or related field) or equivalent professional experience. - No specific certifications required; demonstrated success in SaaS Customer Success or Account Management is essential.

London, United kingdom

On site

Senior

30-12-2025