Norfolk and Norwich University Hospitals NHS Foundation Trust

About the Company

The Norfolk and Norwich University Hospital is a 1,000 bed teaching hospital with state-of-the-art facilities for modern patient care. We work closely with the University of East Anglia's Faculty of Medicine and Health Sciences to train health professionals and undertake clinical research. We also run Cromer and District Hospital on the north Norfolk coast and this hospital was redeveloped in a £15 million scheme, opening in March 2012.

Our staff of more than 7,000 treat more than 800,000 people from Norfolk, neighbouring counties and further afield. Our patients are referred to us by around 100 local GP practices but also from other acute hospitals and from GPs around the country.

We have a range of more specialist services such as cancer care and radiotherapy, orthopaedics, plastic surgery, ophthalmology, rheumatology, children’s medicine and surgery, and specialist care for sick and premature babies.

We have world class facilities, highly skilled staff and low infection rates. Our patients rate us highly on quality of care and having friendly, approachable staff.

Listed Jobs

Company Name

Norfolk and Norwich University Hospitals NHS Foundation Trust

Job Title

Apprentice Data Administrator - Diabetes & Endocrinology

Job Description

**Job Title** Apprentice Data Administrator – Diabetes & Endocrinology **Role Summary** Support administrative functions across Diabetes, Endocrinology, and Clinical Investigation units, providing high‑quality secretarial assistance, data entry, and patient appointment management while undertaking a 14‑month Level 2 Customer Service Practitioner apprenticeship. **Expectations** - Complete a 14‑month apprenticeship standard (Level 2 Customer Service Practitioner). - Deliver accurate, confidential handling of patient information. - Demonstrate excellent communication with patients, staff, and external contacts. - Prioritise workload, meet deadlines, and maintain data integrity in departmental databases. **Key Responsibilities** - Type, file, and organise patient records and administrative paperwork. - Book and confirm patient appointments for multiple clinical teams. - Respond to telephone enquiries, provide information, and route calls appropriately. - Assist with general office duties (supply management, mail handling). - Enter and update patient data in departmental database systems. - Maintain confidentiality and adhere to data protection regulations. - Work collaboratively with multidisciplinary staff across the department. **Required Skills** - Proficient data entry and basic IT skills (Microsoft Office suite). - Strong verbal and written communication. - Ability to prioritise tasks and manage time efficiently. - Attention to detail and high accuracy. - Team‑player mindset and commitment to professional values. **Required Education & Certifications** - Enrollment in or completion of a Level 2 Customer Service Practitioner Apprenticeship Standard. - Basic literacy and numeracy sufficient for clerical work. ---

Colney, United kingdom

On site

12-01-2026

Company Name

Norfolk and Norwich University Hospitals NHS Foundation Trust

Job Title

Group Director of Communications & Engagement

Job Description

**Job Title:** Group Director of Communications & Engagement **Role Summary:** Strategic leader to develop and implement a comprehensive communications and engagement strategy for a newly formed University Hospitals Group, influencing internal and external stakeholders to build organizational reputation and impact. **Expectations:** - Strategic leadership with a focus on NHS or public-sector experience. - Mastery in crisis management, digital communications, and cross-organizational collaboration. - Proven ability to drive inclusivity, community engagement, and brand development. **Key Responsibilities:** - Develop and execute a Group-wide communications strategy for internal/external stakeholders, brand, and reputation. - Oversee crisis communications, media relations, and public affairs at an executive level. - Strengthen workforce engagement, organizational culture, and internal communications initiatives. - Lead the design and implementation of brand identity and digital communication strategies. - Manage high-performing communications teams and foster collaboration across organizational departments. **Required Skills:** - Executive-level expertise in strategic communications, stakeholder engagement, and crisis communication. - Advanced knowledge of digital platforms, social media, and emerging technologies. - Strong political acumen and communication of complex messages to diverse audiences. - Demonstrated ability to lead multidisciplinary teams and coordinate strategic projects. - Inclusive leadership style with a focus on collaboration and team empowerment. **Required Education & Certifications:** - Bachelor’s degree in Communications, Public Relations, or related field. - Minimum 10+ years of senior management experience in NHS, public sector, or large organizational communications. - Certifications in project management (e.g., PMP) or digital marketing (e.g., Google Analytics) preferred but not mandatory.

Colney, United kingdom

On site

28-01-2026