- Company Name
- IAG Loyalty
- Job Title
- Head of Fraud
- Job Description
-
**Job Title**
Head of Fraud
**Role Summary**
Senior executive responsible for developing and executing a unified fraud risk management strategy across the organization’s loyalty, travel, and financial services businesses. Leads governance, detection, investigation, and technology initiatives to protect the loyalty currency, customers, and platforms while aligning with cybersecurity, privacy and regulatory functions.
**Expectations**
- Set the long‑term fraud vision, policies, and operating model for the enterprise.
- Serve as primary advisor to executive leadership on fraud threats, mitigation, and financial impact.
- Demonstrate measurable reductions in fraud losses and incident severity through advanced analytics and automation.
- Maintain a collaborative partnership with the CISO, Legal Operations, and Compliance to ensure integrated risk direction across the group.
**Key Responsibilities**
- Define and lead the group‑wide fraud risk management strategy and scalable governance frameworks.
- Oversee the development, implementation, and continuous improvement of fraud policies, controls, and escalation processes.
- Conduct regular fraud risk assessments and keep an up‑to‑date threat landscape view.
- Manage enterprise‑wide fraud monitoring, investigations, case management, and post‑incident reviews.
- Drive the selection, deployment, and optimization of fraud detection technologies, data analytics, and automation tools.
- Engage with external agencies, law enforcement, and industry forums to share intelligence and stay ahead of emerging digital fraud trends (AI, identity fraud, platform abuse).
- Build and mentor a high‑performing fraud team across prevention, detection, and resolution functions.
- Foster a culture of transparency, ethical behavior, and continuous learning throughout the organization.
**Required Skills**
- Deep knowledge of fraud risk management, compliance, and regulatory requirements in multiple jurisdictions.
- Proven senior leadership and team‑building experience.
- Strong analytical, data‑driven decision‑making skills.
- Expertise in fraud detection technologies, machine learning, and automation.
- Excellent written and verbal communication with cross‑functional stakeholders.
- Ability to translate complex risk insights into actionable strategies for executive leadership.
**Required Education & Certifications**
- Bachelor’s degree in Business, Finance, Law, Information Security, or related field (MBA or advanced degree preferred).
- Certified Fraud Examiner (CFE) or Certified Fraud Specialist (CFS) preferred.
- Certified Information Systems Auditor (CISA) or similar certifications relevant to information security and risk management are highly desirable.