Police Digital Service

About the Company

The Police Digital Service (PDS) is the UK organisation responsible for coordinating, developing, delivering, and managing digital services and solutions that enable UK policing to safely harness technology to improve public safety.

Funded by policing and the Home Office, PDS works with law enforcement organisations, private industry, charities, public bodies, and government to deliver digital services and solutions with policing, for policing.

Listed Jobs

Company Name

Police Digital Service

Job Title

Business Transformation Lead

Job Description

**Job title:** Business Transformation Lead **Role Summary:** Lead change management for the National Management Centre (NMC), ensuring seamless onboarding, risk management, and service delivery improvement to support UK policing operations. **Expectations:** - Deliver transformation initiatives that align with NMC’s strategic objectives. - Influence senior stakeholders, manage vendors, and maintain strong governance practices. - Meet performance targets and continuously improve service processes. **Key Responsibilities:** - Collaborate with internal and external stakeholders to assess the impact of change initiatives on the NMC and its partners. - Drive early engagement and communication to support service transformation. - Review and refine onboarding processes to meet business and customer needs. - Implement a governed onboarding framework for safe adoption of NMC services. - Share best practices and facilitate knowledge exchange among partners. - Report on progress to senior management and Programme Boards. - Ensure capacity planning aligns with the NMC demand plan. - Conduct continual service improvement analyses and identify improvement opportunities. - Identify, monitor, and manage service risks and issues. - Define, track, and report on service-level targets and performance metrics. **Required Skills:** - Strategic change and project management experience. - Deep understanding of organizational change processes. - Knowledge of cyber security and emerging technologies. - Proven stakeholder, vendor, and leadership skills. - Strong influence, negotiation, and senior‑level communication abilities. - Track record of delivering outcomes in complex, sensitive environments. - Experience managing service performance, reporting, and risk. - Exceptional written and verbal communication, active listening, and adaptability. **Required Education & Certifications:** - Minimum relevant university qualification (e.g., Business, Management, IT). - Professional change or project management qualification (e.g., PRINCE2, PMP) desirable but not mandatory. - Security clearance: National Police Information System Security Level 3 (NPPV3) and Security Clearance (SC).

Wigan, United kingdom

Hybrid

Senior

23-11-2025