Project People

About the Company

Project People provides complete talent acquisition and management solutions at a global level whilst maintaining a flexible and localised approach. Founded in 1995 as a specialist information technology and telecommunications recruitment company, we have evolved into a leading provider of global recruitment service programmes.

We work in partnership with 200 of the world's most respected organisations including Fujitsu, Ericsson, Huawei, Three, GSMA, Nokia and many others.

Our key aim is to help businesses meet growth targets through:

* Contingent and permanent resourcing
* Recruitment process outsourcing
* Talent attraction and retention programmes
* Talent technology systems and processes
* Payroll services
* Project based work package assignments

Our talent acquisition and management solutions cover the whole spectrum of acquisition services from consultant, contractor, interim, graduate and permanent recruitment through to recruitment process outsourcing (RPO). Our market-leading RPO model provides our clients with talent acquisition and management services delivering high-quality talent at a significantly reduced cost.

As a client it means we'll always deliver candidates who not only have the skills but also the right work ethic and culture to fit in with your team.

As a candidate it means we can match you with positions which do more than just pay the bills, we'll make sure you're furthering your career in an environment that is right for you.

With offices in 24 countries, our teams recruit for a wide range of industries with particular expertise in IT, telecoms, energy, finance and defence sectors.
To find out how we can help you meet your goals, contact us today on +44 (0) 117 908 7000 or at enquiries@projectpeople.com.

You can also follow us on Twitter, @ProjectPeople, for more updates.

Listed Jobs

Company Name

Project People

Job Title

Customer Communications Specialist - B2C

Job Description

**Job title:** Customer Communications Specialist – B2C **Role Summary:** Drive high-impact, insight‑led customer communications for contract voice, broadband, and PAYG customers. Translate strategy into email, SMS, and app campaigns that nurture retention, cross‑sell, and upsell, while collaborating with creative, data, and legal stakeholders to ensure brand consistency and compliance. **Expactations:** - Deliver compelling content that strengthens brand love and drives measurable engagement. - Manage multiple concurrent campaigns with tight deadlines. - Influence cross‑functional teams and external vendors to achieve creative and performance targets. **Key Responsibilities:** - Lead creative development and delivery of retention, upsell, and cross‑sell communications. - Partner with CVM and Marketing Managers to translate strategy into actionable creative plans. - Collaborate with CVM Insights to monitor performance, extract learnings, and optimise future campaigns. - Draft clear design briefs for the in‑house agency to produce on‑brand, effective creative assets. - Own timelines, approvals, and stakeholder engagement for smooth end‑to‑end delivery. - Coordinate with legal, brand, propositions, and vendor teams to ensure compliance and consistency. **Required Skills:** - B2C customer communications experience in a marketing context. - Strong stakeholder management and influencing ability. - Calm, solution‑focused under pressure with proven multitasking capability. - Highly organised with meticulous attention to detail. - Excellent copywriting and briefing skills, capable of producing engaging, effective content. - Proficiency in AI tools and prompt engineering for copy creation. **Required Education & Certifications:** - Bachelor’s degree in Marketing, Communications, or a related field (or equivalent experience).

Reading, United kingdom

Hybrid

27-11-2025

Company Name

Project People

Job Title

Health & Safety Incident Response Manager

Job Description

**Job Title:** Health & Safety Incident Response Manager **Role Summary:** Lead and coordinate health and safety incident and issue management across the organization, acting as the primary escalation point and liaison for outsourced service providers. Ensure incidents are triaged, resolved, and reported in line with corporate policies, while driving continuous improvement through governance, analysis, and stakeholder communication. **Expectations:** - Deliver timely, compliant incident response and resolution. - Maintain high‑quality governance and reporting standards. - Provide actionable insights and lessons learned to senior leadership. - Foster effective cross‑functional communication and stakeholder relationships. **Key Responsibilities:** - Coordinate incident management delivered by external providers, ensuring alignment with internal policies and standards. - Serve as first‑line contact for health and safety incidents; triage, respond, and escalate as needed. - Oversee incident governance, including structured reporting, quality assurance, and oversight. - Identify learning opportunities; develop and deliver recommendations for process improvement. - Act as central communication conduit for incident updates, bulletins, and guidance to internal and external audiences. - Support the harmonisation of incident handling into a unified front‑door process. - Produce trend analysis and insights to strengthen governance and strategic decision‑making. - Participate in or lead health and safety working groups, providing subject‑matter expertise. - Lead internal response to major/critical health and safety incidents as Incident Controller. - Contribute to business continuity planning, testing, and activation as required. **Required Skills:** - Deep knowledge of incident management best practices and methodologies. - Strong analytical and data‑driven insight generation for reporting and governance. - Proven problem‑solving abilities with root‑cause analysis expertise. - Continuous‑improvement mindset with ability to translate findings into actionable plans. - Excellent relationship‑building and stakeholder influence skills. - Executive‑level communication and briefing experience. - Balanced decision‑making considering customer, commercial, and technical factors. - (Preferred) Experience managing remote, cross‑functional teams and familiarity with mobile/fixed network safety compliance. **Required Education & Certifications:** - Bachelor’s degree in Occupational Health & Safety, Environmental Science, Engineering, or related field. - Relevant professional safety certification (e.g., NEBOSH, IOSH Managing Safely, CSP). - Certifications or training in incident management, business continuity, or emergency response are advantageous.

Reading, United kingdom

On site

05-01-2026

Company Name

Project People

Job Title

Order Specialist/Demand Analyst

Job Description

**Job Title:** Order Specialist/Demand Analyst **Role Summary:** Process and validate demand requests from third‑party and anchor tenants, manage the Right of First Offer workflow, and serve as the primary customer contact to ensure timely revenue generation and service delivery. **Expectations:** - Achieve established SLAs for application processing and order execution. - Maintain accurate and timely record keeping in the company system. - Deliver consistent, client‑focused communication and relationship building. - Contribute to continuous improvement of demand‑management processes. **Key Responsibilities:** - Receive, review, and decide on third‑party application requests against predefined criteria and SLAs. - Coordinate Right of First Offer approvals with anchor tenants and issue progress reports to internal and external stakeholders. - Handle offer letters, quotes, and purchase orders, ensuring pricing accuracy and compliance. - Process Service Order Requests, verifying scope, budget, and forecast alignment. - Track and justify any rejected demand, escalating to Lead Demand Analyst when necessary. - Maintain shared mailbox activity, providing regular updates to stakeholders. - Collaborate with Acquisition, Build PMs, and Supplier Management teams to support delivery and continuous improvement. - Manage database integrity, change management, and compliance/security requirements. **Required Skills:** - Proficient in data management and program support. - Strong customer‑service orientation and experience handling demanding clients. - Telecom industry knowledge (preferred). - Ability to create and refine processes for continuous improvement. - Intermediate Excel – data analysis, reporting, and dashboard creation. - Familiarity with Evenflow, Omnix, Remedy or similar ticketing/CRM platforms. **Required Education & Certifications:** - Bachelor’s degree in Business, Finance, Information Systems, or a related field (min. 1–2 years relevant experience may substitute). - Professional certifications (e.g., PMP, ITIL, or telecom‑specific credentials) are advantageous but not mandatory.

Theale, United kingdom

On site

12-01-2026

Company Name

Project People

Job Title

Head of Customer Success

Job Description

Job Title: Head of Customer Success Role Summary: Lead and shape the Customer Success function for a high‑profile client, ensuring customers achieve desired outcomes through seamless onboarding, engagement, and handover to service management. Strategically orchestrate a mixed delivery ecosystem, define roadmap, and embed a customer‑centric vision across the portfolio. Expectations - Deliver strategic leadership on programme and portfolio delivery. - Align delivery decisions with customer priorities and commercial objectives. - Build, govern, and continuously improve multi‑channel delivery and partnership models. - Provide portfolio visibility, financial control, and risk management to executive stakeholders. Key Responsibilities - Lead all programme/project delivery from proof‑of‑concept to scaled deployment. - Build and govern a multi‑channel delivery capability (internal, third‑party, partner‑led). - Maintain strategic oversight of delivery pathways, ensuring commercial and operational control. - Define and embed the Customer Success vision and strategy across the portfolio. - Establish and lead the Growth PMO: portfolio visibility, financial control, delivery discipline. - Define make‑buy‑partner frameworks and decision criteria to optimize speed, cost, and quality. - Provide delivery assurance, performance reporting, and risk management to the executive team. - Champion customer advocacy and ensure delivery decisions align with customer priorities. - Architect seamless customer journeys: onboarding, adoption, refresh. - Identify, contract, and manage third‑party delivery agents with clear SLAs and performance frameworks. - Coordinate handover and operational readiness with Service Management, defining acceptance criteria and escalation pathways. - Implement governance frameworks, dashboards, and reporting processes for portfolio control. - Drive continuous improvement through lessons learned, data‑led insights, and capability building. Required Skills - Extensive leadership in programme/portfolio delivery (telecoms, digital infrastructure, engineering). - Proven ability to manage multi‑party delivery ecosystems and outsourced models. - Strong commercial acumen and negotiation skills. - Strategic orchestrator with a delivery mindset; partnership‑savvy. - Ability to balance pace, risk, and quality across multiple delivery routes. - Clear, trust‑building communication with internal and external teams. - Data‑driven decision making and continuous improvement focus. Required Education & Certifications - Bachelor’s degree in Engineering, Business Administration, or equivalent. - Preferable certifications: PMP, Prince2, or similar programme‑management credentials.

Reading, United kingdom

On site

14-01-2026