UST

About the Company

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 29K+ employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.

Listed Jobs

Company Name

UST

Job Title

Service Desk Analyst

Job Description

Job title: Service Desk Analyst Role Summary: First‑line IT support provider for a global service desk, acting as the primary contact for internal users to resolve technical issues and service requests via ServiceNow, while ensuring compliance with security and IT policies. Expactations: Deliver timely, high‑quality customer service in a 24/7 environment; accurately document incidents; maintain first‑time fix rates; collaborate with teams to improve processes; meet performance metrics under shift work. Key Responsibilities: • Serve as the initial point of contact for all IT support calls and incidents. • Log, track, and update incidents, service requests, and change requests in ServiceNow. • Diagnose and remediate common issues (e.g., password resets, account lockouts, software installations). • Escalate unresolved or complex issues to appropriate technical teams while keeping users informed. • Support the maintenance of security and compliance standards per IT policy. • Participate in process improvement initiatives to enhance first‑time resolution and customer satisfaction. • Operate within defined shift patterns (8 AM–5 PM & 2 PM–11 PM) as part of a 24/7 service desk. Required Skills: • Customer‑facing service experience (IT or non‑IT). • Proficient troubleshooting of Windows 10, Active Directory, and related desktop environments. • Hands‑on experience with ServiceNow ITSM tools. • Basic knowledge of ITIL concepts (certification considered a plus). • Strong analytical and problem‑solving abilities; meticulous attention to detail. • Excellent verbal and written communication; collaborative teamwork skills. • Ability to work effectively under pressure and meet service level deadlines. Required Education & Certifications: • High school diploma or equivalent. • Preferred: ITIL Foundation certification or equivalent evidence of ITIL knowledge.

Leeds, United kingdom

On site

01-12-2025

Company Name

UST

Job Title

Technical Delivery Director - (Director I - Delivery Management - Cloud Infra Operations)

Job Description

**Job Title** Technical Delivery Director – Cloud Infrastructure Operations **Role Summary** Strategic leader responsible for global delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services to a top‑tier Financial Services customer. Owns end‑to‑end delivery, governance, and CXO‑level customer relationships across ~300+ professionals in 20 technical service towers. **Expectations** - Ensure contractual commitments, SLAs, and KPIs are met. - Demonstrate leadership of a large, distributed delivery organization. - Deliver rapid incident response and crisis management for priority incidents. - Drive business growth, innovation, and best‑practice development within the Cloud Infrastructure Services practice. **Key Responsibilities** - Lead end‑to‑end delivery of services across 20 towers, ensuring SLA and KPI compliance. - Mentor & manage a global team of 300+ delivery professionals. - Establish and enforce governance, service‑management, and transition best practices. - Serve as primary executive contact for the client’s Cloud & Infrastructure Head and other senior stakeholders. - Own incident & escalation management for Priority 1 and major incidents, coordinating expert mobilization and real‑time updates. - Lead recruitment and transition of senior technical leaders; maintain minimal operational disruption. - Partner with UST UK and CIS global leadership on account strategy, governance, and innovation initiatives. - Contribute to business development and account growth strategies. **Required Skills** - Global delivery & service‑delivery management. - Cloud infrastructure, application management, and service‑management expertise. - Large‑scale, multi‑tower engagement leadership (≥20 towers). - Strong governance framework implementation. - Incident and crisis management. - CXO‑level stakeholder and relationship management. - Strategic thinking and business development acumen. - Leadership of multi‑location teams (300+ members). **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related field (minimum). - Professional certifications such as PMP, ITIL V3/4, AWS Certified Solutions Architect, or equivalent in cloud architecture and service management highly preferred. ---

London, United kingdom

On site

Senior

05-12-2025

Company Name

UST

Job Title

Senior Salesforce Experience Cloud Developer (Lead I - Enterprise Solutions)

Job Description

**Job Title** Senior Salesforce Experience Cloud Developer (Lead I – Enterprise Solutions) **Role Summary** Lead design and development of secure, scalable, and engaging Experience Cloud sites, integrating with Sales Cloud and CMS content. Deliver end‑to‑end digital experiences, mentor junior staff, and ensure best‑practice governance and UI consistency. **Expectations** - 5–8+ years of Salesforce development experience. - Expert in Experience Cloud, Sales Cloud, LWC, LWR, Flows, CMS, SLDS, Apex. - Proven track record managing community portals and CMS‑driven content. - Strong understanding of performance optimization, accessibility, mobile responsiveness, and secure access models (SSO, MFA). - Experience in Agile environments using GitHub and JIRA. **Key Responsibilities** - Develop and enhance Experience Cloud sites with LWC, LWR, and Flows. - Integrate Experience Cloud with Sales Cloud for partner engagement, lead management, and case workflows. - Manage and personalize CMS content via Salesforce CMS and CMS Collections. - Maintain UI/UX consistency using the Salesforce Lightning Design System. - Build reusable components and contribute to internal frameworks for scalability. - Implement and maintain secure access models (SSO, MFA) in line with governance and regulatory standards. - Mentor junior developers, conduct code reviews, and collaborate across Agile teams. **Required Skills** - Salesforce Development (Experience Cloud, Sales Cloud, CMS, LWC, LWR, Flows, Apex). - UI/UX Design with SLDS. - Secure Identity & Access Management (SSO, MFA). - Performance Optimization & Mobile Responsiveness. - GitHub, JIRA, Agile Methodologies. **Required Education & Certifications** - Minimum 5–8 years of Salesforce development experience. - Salesforce certifications (Platform Developer I/II, Experience Cloud Consultant, or equivalent) preferred.

London, United kingdom

On site

Senior

13-12-2025

Company Name

UST

Job Title

Retail Technology Leader (Principal Enterprise Architect)

Job Description

Job Title: Retail Technology Leader (Principal Enterprise Architect) Role Summary: Lead end‑to‑end technology strategy and transformation for retail clients, defining vision, roadmaps, and delivering large‑scale modernisation initiatives across commerce, supply chain, merchandising, marketing, and customer experience. Expectations: Deliver measurable business value through cloud migration, headless commerce, API‑first architectures, microservices, and AI/ML integration; advise C‑suite leaders; maintain strong client relationships; act as a thought leader; support business development. Key Responsibilities - Define and own technology vision and transformation roadmap aligned with retail business goals. - Serve as strategic advisor to C‑level executives across commerce, supply chain, merchandising, marketing, and CX. - Assess current architectures and design future‑state solutions using cloud‑native, composable commerce, and AI technologies. - Lead cloud migration, headless commerce adoption, API‑first, and microservices transformation programs. - Champion agile, product‑centric operating models for technology teams. - Identify and embed AI/ML opportunities (demand forecasting, personalization, pricing optimization, customer insights). - Build trusted relationships with client stakeholders and collaborate with solution architects, delivery leads, product managers, and engineering teams. - Represent the organization at industry forums, events, and executive briefings. - Contribute to business development through workshops, proposals, and innovation initiatives. Required Skills - 15+ years of technology leadership with a strong retail/consumer focus. - Proven record of leading digital and AI‑driven transformations for large retailers (online, omnichannel, or traditional). - In‑depth knowledge of eCommerce platforms (Fluent, Salesforce Commerce Cloud, Adobe Commerce, Shopify Plus), order management, POS, ERP, CRM, loyalty systems. - Expertise in cloud‑native architectures (AWS, Azure, GCP), microservices, APIs, DevOps, and data platforms. - Experience with AI/ML retail use cases and awareness of GenAI advancements. - Strong agile delivery, product management, and enterprise architecture capabilities. - Excellent communication, stakeholder management, and C‑suite influencing skills. - Commercial acumen and ability to balance strategic vision with delivery pragmatism. Required Education & Certifications - Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or related field. - Certifications in cloud platforms (AWS/Azure Solutions Architect), TOGAF, or SAFe are preferred.

East midlands, United kingdom

Hybrid

Senior

22-12-2025