Advocate Group

About the Company

At The Advocate Group, we specialise in connecting consumer product organisations with top talent.

Over the past decade, we’ve earned a reputation for sourcing exceptional candidates on behalf of brands like Pure Pet Food, Hain Celestial, Organix, and industry leaders such as Monster Energy, William Grant, Henkel, Danone, and Ferrero, making us a trusted recruitment partner for companies of all sizes.

Our approach to brand advocate representation means we operate as an extension of your team, ensuring your brand message resonates in the market while providing every candidate with a consistent and positive experience.

Here’s what makes us stand out:

Cost-Effective, High-Quality Hiring: Our proven recruitment strategies enhance hiring accuracy and candidate quality while reducing recruitment costs, delivering significant value for your investment.
Rapid Speed-to-Market: Due to the quality of our specialist network, we’re able to respond swiftly to your hiring needs, typically securing top talent within 28 days. Our structured process keeps you informed every step of the way, delivering timely results without compromising quality.
Outstanding Retention Rates: We prioritise cultural alignment and candidate fit, resulting in a 96% retention rate after 12 months and 92% after 24 months.
Inclusive Hiring Practices: For us, inclusivity is key. That’s why we offer gender-balanced shortlists as standard, as well as advanced digital tools that allow us to remove both conscious and unconscious bias from your recruitment process.

Search & Selection | Project Recruitment | Embedded Talent | Executive Search | Contract Recruitment | Market Mapping | Inclusive Hiring

0333 772 7200
workwithus@advocate-group.co.uk
www.advocate-group.co.uk

Listed Jobs

Company Name

Advocate Group

Job Title

Customer Service Coordinator

Job Description

**Job Title** Customer Service Coordinator **Role Summary** 12‑month fixed‑term position within the EMEA Supply Chain team. Responsible for managing live customer orders in SAP, ensuring accurate processing, and delivering proactive customer communication while coordinating across logistics, transport, and finance functions. **Expectations** - Deliver timely, error‑free order processing and documentation. - Maintain high service levels with clear, proactive communication. - Work independently and take ownership of problem resolution. - Adapt quickly to a fast‑paced, growing environment. **Key Responsibilities** - Process and manage live customer orders using SAP from receipt to final archive. - Oversee administrative tasks related to order fulfillment. - Communicate proactively with customers regarding order status and issues. - Coordinate and resolve customer issues with Co‑Packers, Transport Management, and Finance. - Collaborate with Operations to analyze order volumes against forecasts and review stock availability. - Maintain accurate documentation throughout the order lifecycle. - Assist Finance with system reconciliation and month‑end closing processes. **Required Skills** - Strong customer service and stakeholder‑management skills. - Highly organized with the ability to manage multiple tasks and priorities. - Proficient in Microsoft Office (Excel, Word, Outlook). - Initiative, ownership, and problem‑solving mindset. - Detail‑oriented and tenacious in task completion. - Effective communicator at all organizational levels. - Experience with SAP (preferred). - Background in transport, logistics, or supply‑chain operations (advantageous). **Required Education & Certifications** - Bachelor’s degree or equivalent in Business, Logistics, Supply Chain, or related field. - No mandatory certifications required; SAP, logistics, or supply‑chain knowledge considered an asset.

Uxbridge, United kingdom

Hybrid

13-03-2026