Thrive

About the Company

Thrive delivers global technology outsourcing for cybersecurity, Cloud, networking, and other complex IT requirements. Thrive’s NextGen platform enables customers to increase business efficiencies through standardization, scalability, and automation, delivering oversized technology returns on investment (ROI). They accomplish this with advisory services, vCISO, vCIO, consulting, project implementation, solution architects, and a best-in-class subscription-based technology platform. Thrive delivers exceptional high-touch service through its POD approach of subject matter experts and global 24x7x365 SOC, NOC, and centralized services teams.

Listed Jobs

Company Name

Thrive

Job Title

Solutions Architect

Job Description

London, United kingdom

On site

Mid level

17-09-2025

Company Name

Thrive

Job Title

Client Support Engineer

Job Description

**Job Title:** Client Support Engineer **Role Summary:** Provide on‑site and remote first‑level technical support for end‑users, diagnosing and resolving hardware, software, and connectivity issues. Deliver user‑friendly solutions, document incidents, and collaborate with higher‑level support and vendors to maintain client environments. **Expectations:** - Deliver professional, timely support to a diverse user base. - Accurately log all tickets and resolutions in designated systems. - Escalate Tier‑2/3 issues appropriately and assist in their resolution. - Maintain up‑to‑date knowledge of desktop, network, and security technologies. **Key Responsibilities:** - Diagnose and resolve workstation, laptop, Citrix, VPN, printer, and network problems (first‑level). - Configure and install PC hardware, software, and peripherals on‑site and remotely. - Perform minor hardware repairs and coordinate third‑party warranty service. - Provide one‑on‑one end‑user training and support for Microsoft Office suite and other applications. - Serve as “remote hands” for engineering staff and assist with knowledge‑base article creation. - Document all actions and outcomes in the client or internal ticketing system. - Collaborate with Tier‑2/3 teams for problem research and escalation. **Required Skills:** - Strong troubleshooting of Windows desktop operating systems and Microsoft 365 applications. - Proficiency with hardware installation, upgrades, and basic repair. - Understanding of LAN/WAN, VPN, and basic networking concepts. - Excellent verbal and written communication; ability to explain technical solutions to non‑technical users. - Customer‑service orientation and ability to work independently on client sites. - Familiarity with ticketing systems and documentation best practices. **Required Education & Certifications:** - Minimum 3 years of end‑user support experience in a corporate environment (or equivalent combination of education and experience). - Proven experience installing, upgrading, and repairing PCs in a networked setting. - Experience supporting Microsoft Office suite and related management tools. - No specific formal degree required; relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are advantageous.

London, United kingdom

On site

Junior

20-09-2025

Company Name

Thrive

Job Title

Business Development Manager

Job Description

**Job Title:** Business Development Manager **Role Summary:** Spearhead the sale of recurring managed services to regional enterprise clients, driving revenue growth through consultative, solution‑focused selling. Own the entire sales cycle from prospect qualification to contract negotiation, ensuring margin targets are met while building long‑term client relationships. **Expectations:** - Achieve or exceed quarterly and annual sales quotas (direct 75%+, indirect <25%). - Negotiate contracts that stay within approved gross‑margin parameters. - Develop and maintain a robust pipeline, forecasting accurately in Salesforce.com. - Deliver consistent, high‑quality client engagements, including on‑site meetings and technical presentations. **Key Responsibilities:** - Prospect and qualify leads in targeted vertical markets. - Conduct needs assessments and articulate Thrive’s value proposition through consultative selling. - Prepare and present proposals, proposals, and pricing to senior decision‑makers. - Negotiate terms and close deals while protecting margin integrity. - Collaborate with technical and delivery teams to define solutions and manage hand‑off. - Maintain accurate account, opportunity, and forecast data in Salesforce. - Stay current on industry trends in cloud, security, and hybrid‑cloud services. - Represent the company at relevant industry events and conferences. - Complete all required sales documentation and reporting in a timely manner. **Required Skills:** - 5+ years of technical solution sales experience (managed services, SaaS, HaaS, etc.). - Proven quota attainment and strong closing ability. - Deep understanding of computer networking, cloud, and cybersecurity technologies. - Excellent verbal and written communication; superior grammar. - Strong relationship‑building and objection‑handling skills. - Proficiency with CRM tools, especially Salesforce.com. - High‑level organizational and time‑management capabilities. **Required Education & Certifications:** - Bachelor’s degree or equivalent experience. - Technical or sales certifications such as MCP, VSP, VTSP, ITIL preferred. ---

Nottinghamshire, United kingdom

On site

11-11-2025