Houseful

About the Company

We've recently renamed our wider business to 'Houseful', which is why the name might be new to you. By doing so, we can now showcase the breadth of our brands and connected capabilities that are driving progress in the property industry.

Houseful is the leader in residential property software, data and insight - owning and operating a family of trusted and established brands, including Zoopla, Hometrack, Prime Location, Mojo, Alto and Calcasa.

It also means that when you work for one of our brands, you're part of something much bigger. At Houseful, we are powering better property decisions for everyone - and our door is always open to new applicants, regardless of race, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

Listed Jobs

Company Name

Houseful

Job Title

Customer Success Executive - B2B SaaS

Job Description

Job title: Customer Success Executive – B2B SaaS Role Summary: Manage and grow a portfolio of property‑industry clients for a B2B SaaS platform. Serve as the primary liaison to ensure clients fully adopt and derive value from the solution, driving satisfaction, retention, renewals, and upsell opportunities while collaborating with cross‑functional teams to provide a seamless experience. Expectations: Highly proactive, consultative account management with a focus on measurable outcomes such as renewal rate, NPS, and upsell revenue. Deliver structured onboarding, ongoing training, and data‑driven performance insights. Key Responsibilities - Act as the main point of contact for assigned clients, building relationships with decision‑makers. - Conduct regular business reviews, usage audits, and satisfaction surveys to identify growth and risk. - Lead contract renewals and source upsell/cross‑sell opportunities. - Manage new client onboarding, ensuring smooth implementation and adoption. - Provide training, troubleshooting, and customised resources to maximise platform use. - Relay customer feedback to product and development teams to influence enhancements. - Coordinate with sales, marketing, and support to maintain a unified customer experience. - Monitor KPIs (renewal rates, NPS, engagement metrics) and report results to leadership. Required Skills - Proven experience in SaaS customer success, account management, or related sales roles. - Strong understanding of SaaS billing, contract renewal, and upsell processes. - Excellent written and verbal communication, presentation, and negotiation skills. - Analytical mindset with ability to interpret usage data and translate into actionable insights. - Proficiency in CRM tools (e.g., Salesforce) and account‑management software. - High organizational skills, time‑management, and attention to detail. - Collaborative approach, interfacing with product, engineering, and support teams. Required Education & Certifications - Bachelor’s degree in business, marketing, communications, or related field (preferred). - No specific industry certifications required, though familiarity with SaaS metrics and the property industry is advantageous.

United kingdom

Remote

Senior

09-12-2025

Company Name

Houseful

Job Title

Sales Consultant - Software (New Business Acquisition)

Job Description

Job title: Sales Consultant – Software (New Business Acquisition) Role Summary: Drive revenue growth by identifying, qualifying, and closing new B2B SaaS opportunities within the property industry, acting as a trusted advisor throughout the sales cycle. Expectations: - Meet or exceed quarterly sales quotas. - Maintain a robust pipeline with high conversion rates. - Deliver consultative demos and negotiated contracts. - Provide actionable market insights to cross‑functional teams. Key Responsibilities: - Identify and prospect target accounts using outbound and inbound techniques. - Conduct needs analysis, craft tailored solutions, and present product demonstrations. - Develop proposals, pricing models, and negotiate agreements. - Manage the end‑to‑end sales cycle and track activities in the CRM. - Build and nurture relationships with decision‑makers and stakeholders. - Collaborate with Marketing, Product, Onboarding, and Account Management teams. - Monitor pipeline, forecast, and track metrics such as deal velocity and conversion rates. - Gather and share competitive and market intelligence. Required Skills: - Proven B2B SaaS sales experience in the property sector or a comparable vertical. - Expertise in consultative, solution‑based selling. - Strong communication, presentation, and negotiation abilities. - Ability to engage technical and non‑technical stakeholders. - Self‑starter, results‑driven, independent worker. - Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales enablement tools. - Analytical, problem‑solving, and critical‑thinking skills. Required Education & Certifications: - Bachelor’s degree in Business, Marketing, Finance, or related field. - Relevant certifications such as Salesforce Certified or HubSpot Sales Software (preferred).

London, United kingdom

Remote

09-12-2025

Company Name

Houseful

Job Title

Platform Engineer (AWS)

Job Description

**Job Title** Platform Engineer (AWS) **Role Summary** Build and maintain a secure, scalable developer platform that enables teams to deliver fault‑tolerant applications quickly. Work with AWS, Terraform, and CI/CD tools to design infrastructure‑as‑code solutions, improve developer experience, and ensure resilience, observability, and continuous delivery. **Expectations** - Deliver cloud architecture and tooling that aligns with the AWS Well‑Architected Framework. - Own end‑to‑end experience from IaC to deployment, ensuring high availability, performance, and cost efficiency. - Collaborate closely with backend, frontend, and operations teams to adopt best practices and continual improvement. **Key Responsibilities** 1. Develop and maintain AWS infrastructure using Terraform, IaC patterns, and best practices. 2. Create and iterate tooling, scaffolding, and templates (GitHub Actions, Octopus Deploy) to accelerate feature development. 3. Advance cloud architecture, adopting emerging technologies, while maintaining resilience and scalability. 4. Build continuous testing, integration, and delivery pipelines. 5. Establish and maintain observability stack (Datadog, CloudWatch) for proactive monitoring. 6. Implement service cataloging, scorecards, and internal developer platform initiatives. 7. Support migrations from Windows to Linux for .NET environments and evolve legacy system designs. **Required Skills** - Extensive experience with AWS services (ECS, EC2, S3, Lambda, DynamoDB, etc.). - Proficiency in Terraform as IaC engine. - Knowledge of observability practices and tools. - Scripting in shell, PowerShell, or similar for system automation. - CI/CD platform expertise (GitHub Actions, Octopus Deploy). - Understanding of internal developer platforms and service cataloguing. - Experience with .NET (Core or Framework) and micro‑service architecture. - Strong communication and cross‑functional collaboration. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent professional experience). - AWS certification(s) (e.g., Solutions Architect, DevOps Engineer) preferred but not mandatory.

London, United kingdom

Hybrid

Senior

10-12-2025

Company Name

Houseful

Job Title

Customer Success Specialist (B2B SaaS / OEM)

Job Description

**Job Title:** Customer Success Specialist (B2B SaaS / OEM) **Role Summary:** Drive revenue growth by maximizing platform adoption and utilization for existing B2B clients. Deliver consultative upsell and cross‑sell strategies, manage end‑to‑end sales cycle, and maintain accurate pipeline in Salesforce while collaborating with Customer Success, Marketing, and Partner teams. **Expectations:** - Increase ARR from current accounts through proactive outbound engagement. - Convert churn risks into growth opportunities via consultative value reinforcement. - Demonstrate product modules and secure high‑value demo and closing outcomes. - Maintain a high‑quality, organized pipeline and account health data. - Adapt swiftly to a fast‑moving, performance‑led environment. **Key Responsibilities:** 1. **Strategic Upsell & Cross‑Sell Revenue** - Identify and close opportunities across the entire product suite. - Conduct high‑value demos, negotiations and close deals with existing customers. 2. **Strategic Opportunity Planning** - Serve as subject‑matter expert on new modules; target high‑potential accounts. - Develop and execute plans to address emerging client challenges. 3. **Consultative Selling & Value Reinforcement** - Handle escalations and complex queries to uncover upsell/cross‑sell solutions. - Redemonstrate product value, turning churn risk into revenue. 4. **Sales Process Management** - Own the complete sales lifecycle: demand generation → demo → close. - Log all engagements, opportunities, and account health in Salesforce. 5. **Customer Engagement & Coverage** - Implement a proactive, scheduled engagement model for all allocated accounts. - Maintain continuous product awareness and business acumen. 6. **Knowledge & Collaboration** - Keep product, market, and competitor knowledge current; attend training. - Coordinate with Customer Success Managers, Marketing, and Partners for seamless experience. **Required Skills:** - Proven B2B account growth, upsell, and renewal experience (existing‑customer focus). - Strong consultative selling, presentation, and demo delivery skills. - Excellent time‑management and organizational skills; ability to handle large client base. - Adaptability and drive in a performance‑led, change‑prone environment. - Effective internal and external communication; teamwork orientation. - Minimum intermediate proficiency: Google Slides/Sheets or PowerPoint/Excel. **Desired Skills:** - Background in property, software, or digital media sectors. - Experience selling across multiple product channels. **Required Education & Certifications:** - No specific certification required; relevant bachelor’s degree or equivalent experience preferred.

United kingdom

Remote

12-01-2026