Burns Sheehan

About the Company

Established back in 2004, Burns Sheehan is a specialist technology recruitment agency based in London & Manchester.

We partner with growing organisations with a compelling story to tell and connect them with world class tech talent across the UK and Europe, creating industry-leading teams across Software Engineering, Product & Delivery, Platform Engineering & Infrastructure, Data, C-Suite & Leadership.

Whether you're scaling up with multiple hires, seeking a game-changing executive, or building out a brand-new squad, our flexible hiring solutions can be tailored to your specific needs.

We're all about building relationships that last the test of time and being our networks go-to advisors for market insights, community events and world-class technologists.

Explore our latest opportunities, events and insights at www.burnssheehan.co.uk

For monthly hiring insights for People & Talent Leaders, sign up to our newsletter:
https://share-eu1.hsforms.com/1TSHKbvaQS0WrqULHMefUUA2dm1wr

Listed Jobs

Company Name

Burns Sheehan

Job Title

Information Technology Support Engineer

Job Description

Job title: IT Support Analyst Role Summary: Provide high‑level, hands‑on technical support for senior executives and remote users in a fast‑moving environment. Ensure reliable operation of laptops, mobile devices, Microsoft 365, network connectivity, and meeting room technology. Act as the primary point of contact for all IT support needs in the London office. Expectations: Deliver responsive, professional service to senior stakeholders; maintain documentation; collaborate with infrastructure and security teams; own end‑to‑end user experience. Key Responsibilities: • Support business users on‑site and remotely. • Configure and maintain laptops, mobile devices, and Microsoft 365 apps (Outlook, Teams, OneDrive). • Manage user accounts, permissions, and groups in Active Directory and Azure AD. • Troubleshoot and resolve issues in Exchange Online and hybrid environments. • Diagnose and resolve network, VPN, and remote access problems. • Configure, test, and support meeting‑room AV and video‑conferencing systems (Teams, Zoom, Webex). • Work with infrastructure and security teams to resolve complex technical incidents. • Maintain clear, up‑to‑date knowledge base and technical documentation. Required Skills: • Proficiency with Windows 10/11, Microsoft 365, and enterprise mobile device management. • Experience managing Active Directory and Azure AD. • Strong troubleshooting skills for networking, VPN, and remote access. • Familiarity with Exchange Online, hybrid mail, and collaboration tools. • Knowledge of AV systems and video‑conferencing platforms. • Excellent written and verbal communication; ability to interact professionally with senior leaders. • Ability to work independently in a high‑pressure environment. Required Education & Certifications: • Bachelor’s degree in Computer Science, Information Technology, or equivalent experience. • Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are highly desirable.

London, United kingdom

On site

11-03-2026