ISS Facility Services UK

About the Company

Championing sustainable workplaces.

At ISS, we are championing sustainable workplaces. Why? Because now, more than ever, we are all having to come to terms with the impact our actions have on our environment, and on the wellbeing of each other.

We have a shared responsibility to protect and support each other, to stimulate prosperity and reverse our negative impact on the planet.

And organisations that utilise the built environment and draw upon the skills of large workforces, can make a real difference.

Doing so, requires vision, determination, and the strength to lead by example.

That’s why, since our formation in 1901, ISS has proudly championed working environments in which people can develop and thrive.

That’s why we ensure our people benefit from strong welfare packages, training and support to build their skills base, and foster a culture of safety and belonging.

That’s why sustainability and decarbonisation are core to how we operate, what we constantly seek out, and what we help you deliver to meet your sustainability agenda.

That’s why we set ourselves ambitious net zero carbon targets that extend right through to our entire supply chain - and we have a plan to achieve them.

That’s why we are taking the lead on Sustainable Workplaces, which means leveraging our profound knowledge and experience of how varied workplaces operate day-to-day, to plan for the big picture (the E, the S and the G), and implement targeted change, at every level, from the ground up.

Because we know that our success influences our customers, and we must work together to turn negative impact into positive gain, to support each other, to stimulate prosperity, and to assure future generations.

Listed Jobs

Company Name

ISS Facility Services UK

Job Title

Security Operations Manager

Job Description

**Job Title:** Security Operations Manager **Role Summary:** Leads and oversees a high‑performing security team in a demanding city‑center environment, ensuring operational excellence, protection of personnel and assets, and delivery of VIP close‑protection and high‑risk event security. Provides strategic direction, manages incident response, and maintains compliance with SOPs, ISO standards, and health & safety requirements. **Expectations:** - Demonstrate decisive leadership and accountability across a large operational workforce. - Maintain professional standards, continuous improvement, and a culture of excellence. - Deliver discreet, effective protective services for VIPs and high‑risk events. - Serve as primary point of contact for out‑of‑hours enquiries and incident management. - Collaborate with senior management and external clients to uphold security quality and compliance. **Key Responsibilities:** - Provide strategic leadership and performance management for the security team. - Conduct risk assessments, develop contingency plans, and execute protective services for VIPs and complex events. - Create, update, and audit SOPs, Assignment Instructions, and ISO compliance documentation. - Design and deliver security training programmes for staff. - Act as incident manager; ensure accurate, timely reporting and post‑incident analysis. - Coordinate infrastructure protection and personnel safety with peer managers. - Support client events nationwide with tailored security solutions. - Manage HR functions including welfare, disciplinary actions, and health & safety oversight. **Required Skills:** - Strong security background; military and/or government executive protection experience preferred. - Proven ability to lead, motivate, and manage large security operations teams. - Excellent communication, interpersonal, and influencing skills at all organizational levels. - Advanced decision‑making and problem‑solving under pressure. - Highly organized with multitasking and project‑management capability. - Proactive, ownership‑driven attitude with strong risk assessment and incident management expertise. - Experience developing and delivering professional training. - High level of discretion, professionalism, and confidence working with VIPs and senior stakeholders. **Required Education & Certifications:** - Relevant security or law‑enforcement qualification (e.g., Level 3/4 Security Management, Certified Protection Professional). - Formal military, government, or executive protection training preferred. - ISO audit experience or certification desirable. - Additional health & safety certifications (e.g., NEBOSH) advantageous.

London, United kingdom

On site

23-09-2025

Company Name

ISS Facility Services UK

Job Title

Security Manager

Job Description

**Job Title:** Security Manager **Role Summary:** Lead and coordinate on‑site security operations for a large, high‑footfall healthcare facility. Oversee a dedicated security team, manage risk and incident response, maintain security systems, and foster a robust security culture while ensuring compliance with industry standards and regulatory requirements. **Expectations:** - Provide day‑to‑day leadership of the security team, including rota, payroll queries, and performance management. - Ensure seamless operation of access control, CCTV, and alarm systems across the entire estate. - Deliver training, toolbox talks, and continuous development for staff. - Maintain and improve Standard Operating Procedures (SOPs) and uphold best practice standards. - Respond swiftly to incidents, conduct investigations, and mitigate emerging threats. **Key Responsibilities:** - Manage access control and CCTV systems estate‑wide. - Oversee staff scheduling, rostering, and payroll administration. - Lead incident response, risk assessments, and threat mitigation. - Conduct regular training sessions and promote staff development. - Create, update, and enforce SOPs and security policies. - Champion a site‑wide security culture and ensure consistent application of best practices. - Produce accurate reports and documentation for senior management. **Required Skills:** - Proven security management experience in high‑traffic environments. - Strong knowledge of CCTV, access control, and alarm systems. - Effective people‑management abilities: leadership, coaching, and conflict resolution. - Competence in online rostering, scheduling, and resource planning tools. - Excellent written communication for reporting and SOP development. - Proficient with Microsoft Office and handling confidential data. - Ability to remain calm and decisive in difficult situations. **Required Education & Certifications:** - Current SIA Frontline Licence (Guarding or Door Supervision). - SIA Public Space Surveillance (CCTV) Licence. - Ability to pass BS 7858 screening standards. - Enhanced DBS clearance. - No specific formal degree required; relevant security qualifications and licences are essential.

Kingston upon thames, United kingdom

On site

09-10-2025