- Company Name
- Heads & Hunters
- Job Title
- Logistics Operations Manager
- Job Description
-
**Job Title:** Logistics Operations Manager
**Role Summary:**
Lead end-to-end logistics operations for a newly established warehouse in Nivelles, driving transformation, optimization, and performance in an environment of growth and high seasonality. Manage a team of ~50 permanent staff (up to 70 with seasonal hires), ensure seamless inbound/outbound flows, optimize processes in an automated warehouse, and collaborate closely with cross‑functional stakeholders to achieve KPI targets.
**Expectations:**
- Deliver a structured, high‑performance logistics operation within a strategic transformation project.
- Maintain operational excellence under fluctuating demand while meeting quality, cost, and service targets.
- Demonstrate strong leadership, clear communication, and decisive action across all levels.
**Key Responsibilities:**
- Oversee inbound, storage, picking, packing, outbound, and external transport activities.
- Ensure inventory accuracy and flux reliability using SAP/WMS systems.
- Analyze and continuously improve KPI metrics (productivity, quality, service, cost).
- Redesign and optimize warehouse processes, leveraging automation (robots, new flow designs).
- Structure the logistics team organization, hiring, training, and performance management.
- Partner with Production, Sales, Marketing, IT, Finance, and Customer Service to align operations.
- Manage relationships and agreements with external carriers.
- Address customer complaints related to logistics and drive resolution.
- Report directly to the Director of Operations on performance and strategic initiatives.
**Required Skills:**
- Minimum 5 years of warehouse/logistics management experience, preferably in a large organization.
- Proven team‑leadership ability for mid‑to‑large teams.
- Strong project management and continuous improvement expertise.
- Proficiency in SAP and WMS systems.
- Excellent analytical mindset with KPI‑driven decision making.
- Assertive leadership and ability to balance strategic vision with on‑the‑ground execution.
- Fluent in French; professional proficiency in Dutch and/or English.
**Required Education & Certifications:**
- Bachelor’s or Master’s degree in logistics, supply chain, operations, or related field.
- Relevant certifications (e.g., CSCS, Six Sigma, APICS CPIM) are a plus.