Leroy Merlin

About the Company

Leroy Merlin is a major player in the global DIY market.
We help people around the world with all their home improvement projects, from renovations and extensions, to decoration and repairs... We offer a wide range of DIY solutions that cover plumbing, lighting, heating, electricity, sanitation, security, cooking, gardening and much more.

At Leroy Merlin, we believe that people are at the heart of any business. This commitment, based on our Human First strategy, has allowed us to be regularly reward by the “Great Place to Work” Institute and "Top Employers" Institute in different countries.

Adapting to local markets and promoting partnerships are key drivers for Leroy Merlin. We believe that it's only by building long-lasting relationships that we can create value for everyone: our customers, co-workers, suppliers, local markets and stakeholders.

Listed Jobs

Company Name

Leroy Merlin

Job Title

Conseiller Clients Professionnels (H/F) en magasin

Job Description

**Job Title** Professional Client Advisor – Retail Store **Role Summary** Serve as the sole business partner for 25‑50 professional customers (craftsmen, property investors, building professionals). Build, grow, and maintain long‑term relationships across the store’s product range. Drive multi‑department projects, coordinate with internal teams, and use Salesforce CRM to manage the entire customer life‑cycle from prospecting to post‑delivery support. **Expectations** - Deliver proactive, personalized service that meets tight project timelines. - Maintain high availability and responsiveness to client inquiries. - Demonstrate rigorous follow‑up, problem‑solving, and coordination skills. - Foster collaborative relationships with colleagues across all store departments. **Key Responsibilities** - Prospect new professional accounts and maintain an active portfolio. - Anticipate client needs, propose tailored solutions, and negotiate multi‑product orders. - Use Salesforce to record activities, forecast sales, and monitor delivery status. - Coordinate with suppliers, product specialists, and logistics to secure pricing, availability, and delivery schedules. - Capture project requirements, produce cost estimates, and close sales. - Act as the client’s primary contact through installation, post‑purchase support, and resolution of site issues. - Maintain up‑to‑date knowledge of store offerings and industry trends. **Required Skills** - 2+ years of successful B2B sales experience, ideally in the building/construction sector. - Strong communication, negotiation, and relationship‑building skills. - Proactive mindset with excellent time‑management and prioritisation. - Ability to work autonomously and multi‑task across product lines. - High proficiency with CRM systems (Salesforce preferred). - Problem‑solving and crisis‑management competence. - Collaborative attitude toward internal teamwork. **Required Education & Certifications** - Minimum of secondary education; a bachelor’s degree in business, sales, or a related field is advantageous. - Certifications in sales, customer relationship management, or construction industry knowledge are a plus.

Beauvais, France

On site

25-01-2026

Company Name

Leroy Merlin

Job Title

Conseiller Clients Professionnels (H/F) en magasin - Lognes

Job Description

**Job title** Professional Client Advisor – Retail Store **Role summary** The Professional Client Advisor serves as the single point of contact for 25‑50 strategic professional clients (artisans, private real‑estate investors, construction professionals). They manage and grow the client portfolio, delivering customized multi‑department solutions, ensuring project success and repeat business through proactive engagement and coordination across store departments. **Expectations** - Build long‑term relationships with B2B clients and anticipate future projects. - Demonstrate high availability, rapid response, and rigorous follow‑up. - Coordinate cross‑departmental solutions, including product sourcing, pricing, and delivery. - Resolve project obstacles efficiently and maintain client satisfaction. **Key responsibilities** 1. **Portfolio management** – proactively develop, monitor, and expand the professional client list. 2. **Client engagement** – conduct regular touch‑points, analyze needs, propose tailored solutions. 3. **CRM utilization** – use Salesforce to track interactions, sales pipeline, and performance metrics. 4. **Solution design & pricing** – create multi‑section project plans, provide accurate cost estimates. 5. **Supplier coordination** – liaise with suppliers for availability, pricing, and lead times as required. 6. **Order execution** – finalize orders, coordinate with in‑store teams for technical support. 7. **Post‑sale support** – manage delivery, address on‑site issues, guarantee timely resolution of disruptions. 8. **Collaboration** – work closely with store staff to identify prospects and ensure seamless service delivery. **Required skills** - Proven B2B sales experience, preferably in construction or related sectors. - Strong proactive and solution‑oriented mindset. - Excellent communication, negotiation, and presentation abilities. - High level of organization, attention to detail, and ability to manage multiple projects simultaneously. - Quick decision‑making and problem‑solving under time pressure. - Collaborative attitude and ability to work cross‑functionally. - Proficiency in CRM (Salesforce) and Microsoft Office suite. **Required education & certifications** - Bachelor’s degree or equivalent in Business, Sales, Marketing, or related field. - Professional certifications in sales or project management are a plus (e.g., Certified Professional Sales Person, PRINCE2, or equivalent).

Lognes, France

On site

15-02-2026