Convergint

www.convergint.com

3 Jobs

5,867 Employees

About the Company

Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence. At Convergint, our top priority is service in every way -- service to customers, colleagues, and community.

As an integrator, Convergint works alongside a global network of partners and manufacturers to design, install, and service electronic security, cybersecurity, fire and life safety, building automation, and audio-visual systems for enterprise customers.

Our unique and empowered culture, guided by our Values and Beliefs, helps us stay accountable to our mission, and our number one objective: to be our customers' best service provider.

Listed as the #1 systems integrator in SDM Magazine's Top Systems Integrators Report for the past 7 years, Convergint leads with over 10,000 colleagues and more than 220 locations worldwide.

Learn more about who we are and what we do at www.convergint.com.

Listed Jobs

Company Name: Convergint
Job Title: Security Technician - Service
Job Description: Job Title: Security Technician – Service Role Summary: Deliver on‑site and remote technical support, maintenance, and project commissioning for electronic security systems, ensuring customer satisfaction and system reliability. Expectations: Provide prompt, accurate service; exhibit professionalism and integrity; mentor junior technicians; maintain precise documentation; meet performance metrics; uphold security clearance standards. Key Responsibilities: - Respond to scheduled, emergency, and after‑hours service calls. - Diagnose, troubleshoot, repair, and debug hardware and software in security platforms (Lenel, Genetec, CCure, AMAG, Kantech, Avigilon, etc.). - Commission and upgrade security projects, including configuration, programming, and testing. - Generate detailed service reports for invoicing, cost tracking, and quality assurance. - Offer technical assistance to end users, field labor, and junior staff. - Mentor and supervise technicians in testing, tuning, and performance optimization. - Manage tools, maintain safety protocols, and ensure compliance with industry standards. Required Skills: - Minimum 5 years field service experience in electronic security systems. - Advanced troubleshooting, problem analysis, and programming capabilities. - Mechanical and electrical aptitude; proficiency with hand and power tools. - Strong written and verbal communication; customer‑centric service mindset. - Ability to work independently under pressure and manage multiple tasks. - Proficient in MS Office (Outlook, Word, Excel). Required Education & Certifications: - Diploma in Electronics or a related technical field (preferred). - Valid security clearance (level as required). - Certifications in Lenel, Genetec, CCure, AMAG, Kantech, Avigilon considered an asset. - Valid driver’s license; access to a personal vehicle.

Company Name: Convergint
Job Title: Security Systems Field Technical Lead
Job Description: **Job title**: Security Systems Field Technical Lead **Role Summary**: Lead installation, programming, and commissioning of security, fire alarm, life‑safety, and building automation systems. Oversee field teams, manage project schedules and budgets, ensure compliance with codes, and deliver customer training and support. **Expectations**: - Deliver high‑quality installations within contractual scope, budget, and deadlines. - Resolve technical issues proactively and maintain customer satisfaction. - Mentor and develop installers, subcontractors, and project staff. **Key Responsibilities**: - Plan and execute project installation activities, coordinating with Project Coordinator. - Supervise installers, project specialists, and subcontractors on site. - Conduct system start‑up, checkout, certification, and client training. - Identify and mitigate project risks, recommend scope adjustments. - Ensure compliance with national/local codes, company standards, and safety regulations. - Maintain accurate installation documentation and safety paperwork. - Serve as the primary technical liaison for customer support. **Required Skills**: - Proven field supervision experience in security, fire‑alarm, or building automation installations. - Advanced mechanical/ electrical aptitude: tooling, hand/power tools, wire stripping, crimping. - Ability to read and interpret blueprints, electrical drawings, and technical specifications. - Strong problem‑solving, troubleshooting, and decision‑making skills. - Excellent verbal, written, and interpersonal communication. - High organizational and multitasking capability. - Self‑starter with minimal supervision. **Required Education & Certifications**: - High school diploma or equivalent. - Valid driver’s license; ability to travel to jobsites. - Certifications in security or fire‑alarm system installation preferred (e.g., ISA‑BB, NEMA, BOS).

Company Name: Convergint
Job Title: Senior Security Technician
Job Description: **Job Title:** Senior Security Technician **Role Summary:** Provide end‑to‑end technical support for the installation, commissioning, troubleshooting, and maintenance of commercial security systems, including alarm, video, access control, and integrated fire‑alarm solutions. Serve as a primary technical resource for customers and coordinate with project managers to ensure successful project delivery on time and within budget. **Expectations:** - Deliver world‑class customer service with integrity and accountability. - Conduct project work independently while collaborating with project teams. - Mentor junior technicians and share best practices. - Adhere to all safety, regulatory, and company standards. **Key Responsibilities:** 1. **Installation & Programming** – Install, configure, and commission security devices per schematics and standards; write and modify non‑routine control programs. 2. **Testing & Certification** – Perform performance tests, system start‑ups, and end‑of‑project certifications; document results. 3. **Customer Support** – Respond to scheduled maintenance, emergency, and after‑hours service calls; diagnose and repair equipment and software issues. 4. **Project Coordination** – Work with project managers to assess risks, adjust scope, manage timelines, and track project costs. 5. **Documentation** – Prepare accurate service reports, warranty records, and close‑out documentation for invoicing and customer reference. 6. **Training & Knowledge Transfer** – Conduct customer training sessions; provide technical guidance to end users and peers. 7. **Quality & Continuous Improvement** – Evaluate system performance, recommend improvements, and support product enhancement initiatives. **Required Skills:** - Expert knowledge of alarm, video, access control, and fire‑alarm technologies. - Proficient in reading blueprints, schematics, wiring diagrams, and technical manuals. - Advanced troubleshooting, diagnostic, and repair abilities. - Strong verbal and written communication skills for customer interaction and reporting. - Ability to write and modify program code for security integrators. - Project management basics: schedule coordination, risk identification, cost tracking. - Mentoring and leadership capabilities for junior staff. **Required Education & Certifications:** - Associate’s or Bachelor’s degree in Electrical Engineering, Information Technology, or related field *or* equivalent technical experience. - Valid electrical or HVAC permit where required. - Vendor certifications (e.g., Bosch, Honeywell, Hikvision, GEN4, G4, or similar) are strongly preferred. - First Aid/CPR and basic safety training in accordance with local regulations.