Up Skills

About the Company

Up Skills est le cabinet de recrutement et d'intérim spécialisés dédié aux profils Cadres et Experts du groupe Actual   Actifs, passifs ou cachés nous maîtrisons les différentes approches candidats en respectant notamment leurs attentes en terme de confidentialité.  Up Skills défend l’idée selon laquelle le recrutement est une subtile équation entre technologie et expertise. Nous sommes par ailleurs intimement convaincus que rien ne saurait jamais remplacer la parfaite compréhension d’une expérience candidat par un consultant spécialisé. Confiez-nous votre carrière, confiez-nous vos recrutements ! Mieux nous connaitre ?  www.upskills.fr Consultez nos offres : https://candidat.upskills.fr/offres

Listed Jobs

Company Name

Up Skills

Job Title

Responsable support F/H

Job Description

**Job Title:** Support Manager (F/H) **Role Summary:** Lead and coordinate the support service for a partner organization undergoing digital transformation. Ensure efficient operation, high service quality, and user satisfaction by managing support teams, overseeing incident handling, budgeting, and process improvement. **Expectations:** - Drive continuous improvement of support processes and service quality. - Maintain reliable IT infrastructure operation and user satisfaction. - Manage team performance, training, and professional development. - Align support activities with organizational objectives and emerging technologies. **Key Responsibilities:** - Supervise and motivate support technicians (planning, organization, performance evaluation). - Oversee all support operations, incident tracking, and intervention management. - Develop and monitor budgets for hardware upgrades and service evolution. - Conduct informational, planning, and follow‑up meetings for the support department. - Implement and refine processes to increase efficiency. - Perform annual performance reviews and define training plans for staff. **Required Skills:** - Strong technical knowledge of Windows servers & desktops, Office 365, and GLPI. - Understanding of public‑sector business strategies and emerging tech (distributed systems, virtualization, mobility, data lakes). - Excellent analytical, communication, and interpersonal abilities. - Proven leadership, team‑working, autonomy, rigor, and adaptability. **Required Education & Certifications:** - Minimum Bac+2 (associate degree) in Computer Science or related field. - At least 5 years of management experience, with significant experience in a similar support leadership role.

Asnières-sur-seine, France

Hybrid

Mid level

24-10-2025