- Company Name
- Atlassian
- Job Title
- Solution Consultant (Atlassian Platform)- French Speaker
- Job Description
-
Job Title
Solution Consultant – Atlassian Platform (French Speaker)
Role Summary
Deliver technical and strategic guidance on Atlassian Cloud and AI solutions to enterprise customers within Atlassian’s Advisory Services. Act as the primary technical advisor, driving value realization, product adoption, and expansion opportunities for the organization’s largest strategic accounts. Operate independently while collaborating cross‑functionally and representing customer needs in internal product and engineering discussions.
Expectations
* Deliver high‑impact, scalable solutions that meet client business objectives.
* Cultivate long‑term trust with stakeholders across technical and executive levels.
* Maintain current expertise in Atlassian Cloud, integration best practices, and AI capabilities.
* Demonstrate proactive expansion of services and products within client environments.
* Travel up to 30% of time for internal and customer events (domestic and occasional international).
* Communicate fluently in English and French on a professional business level.
Key Responsibilities
1. Partner with Advisory Services peers to shape and execute customer success plans.
2. Work directly with clients to diagnose challenges and architect solutions using Atlassian products (Jira Software, Jira Service Management, Confluence, Guard, Focus, Rovo, etc.).
3. Identify and present opportunities for product and service expansion across client organizations.
4. Develop prescriptive technical content, best‑practice guides, and solution frameworks applicable to multiple Atlassian solution areas.
5. Advocate for customer success in cross‑team interactions with Product, Sales, Support, and Engineering.
6. Design and run proof‑of‑concept engagements that demonstrate AI and LLM capabilities for enterprise use cases.
7. Support Cloud migration initiatives, including hybrid on‑premise/Cloud deployments, and manage associated security considerations.
8. Travel for customer workshops, internal knowledge‑sharing sessions, and representative events.
Required Skills
* Proven experience in SaaS and customer‑facing consulting or technical roles.
* Deep knowledge of Atlassian Cloud administration, application stack, security, and integration patterns.
* Expertise in Cloud migration processes and utilities, hybrid deployments.
* Strong understanding of AI, especially generative large‑language models, prompt engineering, and chat‑mediated interactions.
* Familiarity with Atlassian Rovo, AI agents, and related platform capabilities.
* Ability to design, communicate, and deliver technically nuanced solutions to diverse audiences.
* Excellent written and oral communication in English; business‑level proficiency in French.
* Collaborative mindset with experience working across Sales, Product, Support, and engineering teams.
* Comfortable with coaching best‑practice adoption and tailoring guidance for stakeholders.
Required Education & Certifications
* Bachelor’s degree in Computer Science, Information Technology, Business, or equivalent professional experience.
* Atlassian Cloud certifications (e.g., Atlassian Administrator, Atlassian Design) preferred.
* Certifications in AI/ML or Cloud architecture (AWS, Azure, GCP) are an advantage but not mandatory.
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