Sky Systems, Inc. (SkySys)

About the Company

SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees. Founded in 2011, our aim is to leverage technology to help clients reach their goals. Our lean and agile organization provides an experienced management team to make sure that projects are delivered on time, budget, and with the right area of expertise.

We help North America based clients build teams Locally & Globally in over 100+ Countries.

Reach out to one of our business consultants at support@myskysys.com to see how SkySys can help achieve your company goals.

Listed Jobs

Company Name

Sky Systems, Inc. (SkySys)

Job Title

IT Hardware Refresh / Desktop Support Engineer

Job Description

**Job Title:** IT Hardware Refresh / Desktop Support Engineer **Role Summary:** Provide technical support for End User Computing devices, resolve incidents, and manage service requests to ensure operational efficiency and high customer satisfaction. **Expectations:** Strong OS troubleshooting, client communication, ticketing tool proficiency (ServiceNow), and ability to meet SLA requirements. Experience with hardware/software deployment, asset management, and collaboration with cross-functional IT teams. **Key Responsibilities:** - Troubleshoot hardware, software, and peripherals; resolve end-user incidents and service requests. - Deploy and manage desktops/laptops, including imaging (SCCM, Auto Pilot) and operating system upgrades (Windows 7 to 10). - Support VDI environments (Citrix XenDesktop, Azure Cloud PC) and endpoint security (McAfee, Cortex XDR). - Manage network printers, AV systems (Microsoft Teams Rooms), and mobile devices (iOS, Android). - Coordinate with vendors for hardware replacements and maintain asset/inventory databases. - Monitor support queues to avoid SLA misses and escalate unresolved issues to vendors. - Oversee IMAC processes (installation, configuration, delivery) and user data management (OneDrive, Office 365). **Required Skills:** - Windows OS (7/10) troubleshooting and deployment. - Proficiency in SCCM, ServiceNow, and ticketing workflows. - VDI/remote desktop technologies and endpoint security tools. - AV system administration (Microsoft Teams Rooms). - Mobile device configuration/troubleshooting. - Client service orientation and teamwork/collaboration. **Required Education & Certifications:** - Bachelor’s degree in IT, computer science, or related field. - ITIL certification or equivalent knowledge. - Familiarity with Certifications in SCCM, ServiceNow, or endpoint security tools preferred.

London, United kingdom

On site

09-09-2025

Company Name

Sky Systems, Inc. (SkySys)

Job Title

IT Desktop Support Engineer

Job Description

**Job Title** IT Desktop Support Engineer **Role Summary** Deliver onsite technical support for end‑users, handling troubleshooting, installation, and maintenance of desktops, laptops, printers, and peripherals. Ensure compliance with security policies and warranty requirements while providing quick, effective desk‑side and break‑fix assistance across Windows, macOS, and Linux environments. **Expectations** - Perform field support for hardware and software issues. - Install, configure, and maintain desktop systems and peripherals. - Resolve network problems (TCP/IP, DNS, DHCP, VPN, RDP). - Conduct Smart Hands tasks (rack/stack, patching, hardware setup). - Document incidents, analyze repeat calls, and contribute to problem management. - Adhere to warranty and security standards. - Manage workloads independently and meet deadlines. - Lift and move equipment up to 50 lb. **Key Responsibilities** - Troubleshoot and resolve hardware, software, and OS issues (Windows 10/11, macOS, Linux). - Install, configure, and patch desktops, laptops, printers, and peripheral devices. - Provide desk‑side and break‑fix support, including basic OS administration. - Perform Smart Hands activities: rack/stack, network patching, hardware setup. - Resolve network connectivity issues (TCP/IP, DNS, DHCP, VPN, RDP). - Maintain end‑user cabling and conduct preventive maintenance. - Analyze repeat call data and support problem management initiatives. - Ensure compliance with hardware warranty and security regulations. **Required Skills** - Hands‑on troubleshooting for Windows, macOS, Linux, and peripheral devices. - Strong knowledge of desktops, laptops, printers, and imaging/patching tools (SCCM, Intune). - Experience with ServiceNow/Remedy or similar ticketing systems. - Basic understanding of LAN/WAN infrastructure and common network protocols. - Excellent customer service, communication, and stakeholder interaction. - Self‑motivated, proactive, organized, and deadline‑focused. - Ability to work independently and collaboratively. - Physical capability to lift up to 50 lb. **Required Education & Certifications** - Associate degree in Electronics, Computer Science, or related field (preferred). - CompTIA A+ certification (required). - OEM certifications (Dell, Toshiba, Lenovo, HP, etc.) desirable.

Witney, United kingdom

On site

Junior

30-09-2025

Company Name

Sky Systems, Inc. (SkySys)

Job Title

Integration Solutions Architecture Consultant

Job Description

**Job Title** Integration Solutions Architecture Consultant **Role Summary** Hands‑on Integration Architect responsible for designing, developing, and delivering scalable, high‑performance integration solutions across enterprise systems. Works on GCP‑based microservices, API management (Apigee X), and event‑driven architectures while aligning designs with enterprise architecture standards (BizzDesign, Archimate). **Expectations** - Deliver end‑to‑end integration designs that meet functional and non‑functional requirements. - Ensure code quality, security, and performance of Java microservices and APIs. - Provide technical leadership and mentorship to development teams. - Maintain alignment with enterprise architecture vision and documentation standards. **Key Responsibilities** - Architect and develop integration solutions for enterprise‑wide needs. - Create and maintain integration designs using BizzDesign and Archimate. - Build Java‑based microservices on Google Cloud Platform (GCP). - Expose and govern APIs via Apigee X, applying security policies. - Implement event‑driven communication using GCP Pub/Sub. - Conduct code reviews, enforce best practices, and mentor developers. - Test and validate APIs with Postman; ensure reliability and compliance. - Collaborate with functional analysts, business users, and solution architects to define integration flows. - Contribute to continuous improvement of integration architectures and stay current with emerging technologies. **Required Skills** - 5+ years IT experience, with ≥3 years in integration architecture and development. - Strong hands‑on experience with GCP microservices, Java backend development, Apigee X, and GCP Pub/Sub. - Proficient in API testing using Postman. - Deep knowledge of enterprise system integrations (e.g., SAP S/4HANA, Salesforce). - Experience modeling architectures with BizzDesign and Archimate. - Ability to lead technical teams and mentor developers. - Excellent communication and collaboration skills. - Familiarity with manufacturing, transportation, automotive, or aerospace domains is a plus. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience). - Relevant certifications (e.g., Google Cloud Professional Architect, Apigee API Engineer) are preferred but not mandatory.

Canada

Remote

Junior

08-10-2025

Company Name

Sky Systems, Inc. (SkySys)

Job Title

Onsite IT Support EUC Engineer - London

Job Description

**Job title**: Onsite EUC Support Engineer **Role summary** Provide technical support for end‑user computing (desktop, laptop, mobile) at a corporate site. Resolve incidents, problems and change‑management requests (IMAC) through ServiceNow, deliver software and hardware deployment via SCCM/Intune, manage peripherals and peripheral networking, and support virtual desktop and AV infrastructure. Deliver high‑quality customer service and maintain SLA adherence. **Expectations** - Resolve tickets within SLA timelines. - Maintain accurate inventory and asset records. - Communicate clearly with end‑users, vendors, and internal teams. - Conduct timely IMAC, OS migrations and upgrades. **Key responsibilities** - Troubleshoot Windows 7/10, macOS, iOS, Android and peripheral issues (printers, copiers, MTR). - Deploy and update OS and applications using SCCM, Microsoft Intune Autopilot and Citrix/Xendesktop. - Manage and secure endpoints with McAfee, Cortex XDR, MFA and Microsoft Office 365. - Support and maintain Microsoft Teams Rooms (MTR) for video conferencing. - Coordinate vendor hardware procurement and replacement. - Handle incident, service‑request and asset‑management tickets via ServiceNow. - Generate and follow up on incident reports, change requests, and root‑cause analyses. - Perform end‑to‑end IMAC, packaging, un‑packaging and asset hand‑over while updating inventory database. - Provide 2BAF and VDI support to internal business partners. - Escalate unresolved issues to vendors or higher‑level support following defined escalation paths. - Work independently and collaborate with Server, Networking and Security teams. **Required skills** - Proven proficiency with Microsoft Intune, SCCM, ServiceNow, Microsoft 365, Windows 10/7, and VDI solutions (Citrix, Azure Cloud PC). - Experience with laptop/mobile device deployment, configuration and troubleshooting (iPhone, iPad, Android). - Basic LAN/WAN connectivity, network cable patching, and peripheral management. - Strong client‑management and communication abilities. - Familiarity with ITIL concepts and IT service management best practices. - Excellent troubleshooting, incident‑management, and escalation techniques. - Ability to work independently and collaboratively in a team environment. **Required education & certifications** - Minimum 1–2 years of IT support experience or equivalent. - Windows Server/Client certification (e.g., MCSA, MCSE) or Microsoft Certified: Modern Desktop Administrator Associate preferred. - ServiceNow ITSM Fundamentals or equivalent. - Basic networking certification (e.g., CompTIA Network+) is a plus.

London, United kingdom

On site

18-11-2025