- Company Name
- Net2Source Inc.
- Job Title
- Amazon connect developer
- Job Description
-
Job title: Amazon Connect Developer
Role Summary: Design, implement, and integrate Amazon Connect solutions in enterprise environments, leveraging AWS services, IVR design, and legacy telephony platforms.
Expactations: Deliver robust, scalable contact center functionality, maintain high-quality documentation, and collaborate cross-functionally with stakeholders on strategy and execution.
Key Responsibilities: • Build and configure Amazon Connect instances, integration with AWS Lambda, DynamoDB, Lex, Polly, S3, CloudWatch, and EventBridge.
• Develop custom agent interfaces using Connect Streams API, implement predictive dialers, and enhance UI/UX.
• Design IVR flows, contact routing logic, and telephony protocols (SIP, VoIP).
• Integrate Amazon Connect with legacy systems such as Cisco UCCE, Avaya, and Microsoft Teams.
• Document architecture, deployment, and operational procedures.
• Collaborate with business users and technical teams to define requirements and deliver solutions.
• Apply GEN AI (Q or Bedrock) to enhance chatbot, IVR, and data analytics capabilities.
Required Skills: • Deep knowledge of Amazon Connect and AWS ecosystem (Lambda, DynamoDB, Lex, Polly, S3, CloudWatch, EventBridge).
• Experience with Connect Streams API, predictive dialing, and custom UI development.
• Strong IVR design, contact routing, and telephony protocol expertise.
• Familiarity with financial services infrastructure (Life Insurance, Retirement, Annuities).
• Integration experience with Cisco UCCE, Avaya, MS Teams.
• Excellent documentation, stakeholder communication, and cross‑functional collaboration.
• GEN AI experience with Q or Bedrock.
Required Education & Certifications: • Bachelor’s degree in Computer Science, Engineering, or related field.
• AWS Certified Solutions Architect – Associate or equivalent.
• Optional: AWS Certified Advanced Networking or AWS Certified Developer – Associate.