- Company Name
- Fortinet
- Job Title
- Cloud Escalation & Post-Sales Dev-Ops Engineer
- Job Description
-
**Job Title:** Cloud Escalation & Post‑Sales Dev‑Ops Engineer
**Role Summary:**
Provide advanced support and deployment expertise for Fortinet products in virtualized and cloud environments. Troubleshoot escalated tickets, build and test environments, document best practices, and collaborate with product and documentation teams to improve deployment quality and customer experience.
**Expactations:**
- 3‑5 years of hands‑on experience with enterprise virtualization (VMware vSphere, KVM, Hyper‑V, Citrix Xen) and/or public cloud platforms (AWS, Azure, GCP, OCI, IBM Cloud, Rackspace).
- Proven record of diagnosing complex networking and security appliance issues in production environments.
- Familiarity with ITIL‑aligned service management or data‑center operations.
- Strong verbal and written communication; ability to produce clear technical documentation and training materials.
**Key Responsibilities:**
- Resolve tickets escalated from support teams by gathering information, reproducing problems, and applying troubleshooting methodology.
- Build and maintain test environments to reproduce customer incidents and validate fixes.
- Develop and document best‑practice deployment guides, configuration checklists, and interoperability scenarios for Fortinet solutions in virtual and cloud settings.
- Monitor product bulletins, security advisories, and new releases; assess impact on virtualization and cloud deployments.
- Identify common virtualization/ cloud issues, contribute to knowledge base updates and training content.
- Evaluate whether issues originate from Fortinet products or underlying VM/Cloud platforms and recommend resolution paths.
- Provide feedback to product management and technical documentation teams regarding usability, performance, and configuration insights.
- Collaborate across support, operations, and engineering teams to ensure seamless post‑sales support.
**Required Skills:**
- Deep expertise (expert level) in 1–2 of: VMware vSphere, KVM, Hyper‑V, Citrix Xen; AWS, Azure, GCP, IBM Cloud, OCI, Rackspace.
- Strong knowledge of Layer 2/Layer 3 networking and firewall concepts.
- Analytical, logical troubleshooting and debugging abilities.
- Script/programming proficiency: Python, Shell, JavaScript, YAML, Terraform, Ansible.
- Familiarity with container technologies (Docker, Kubernetes, cloud container services) – a plus.
- Strong communication skills – clear, concise written and spoken documentation.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Valid cloud or DevOps certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, Google Cloud Professional Cloud Architect, or similar).
- Optional: virtualization or networking certifications (VMware Certified Professional, Red Hat Certified Engineer, Cisco CCNA).
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