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Bell Integration

Bell Integration

www.bell-integration.com

2 Jobs

753 Employees

About the Company

Founded in 1996, Bell's market-leading technology consultation and managed services have enabled organisations to transform their IT capabilities and elevate their business productivity and cost efficiency.

Head-quartered in the UK and employing over 1000 people across the globe.

We are trusted by many global Fin-techs, Telco's, and government and public sector organisations, our customers depend on us to ensure their IT services and infrastructure are always available, scalable, sustainable, and resilient.

Our accreditations include:
ISO 9001 - Quality Management
ISO 14001 - Environmental Management
ISO 45001 Occupational Health and Safety Standard - transitioning from OSHAS 18001
LR ISO 27001 - Information Security
ADISA certified facilities with Distinction and 2018 Winner of ADISA Best ITAD award
Blancco Data Erasure - Silver Partner
Registered WEEE Authorised Treatment Facility (ATF)
Cyber Essentials Certified.

Bell Integration is the trading name of Bell Microsystems Ltd.
Registered in England.
Registered No. 3102360.
Registered address: Bay House Compass Road, Cosham, Portsmouth, Hampshire, England, PO6 4RS.

Listed Jobs

Company background Company brand
Company Name
Bell Integration
Job Title
Service Desk Analyst
Job Description
Job title: Service Desk Analyst Role Summary: Deliver first‑line technical support through phone, email, chat, and monitoring tools; triage and resolve incidents; adhere to SLAs; maintain accurate ticket documentation; collaborate with end‑users, support teams, and vendors; identify and implement service improvement opportunities. Expactations: - Manage 7 AM–7 PM shifts, including breaks and absence reporting. - Resolve tickets within SLA targets; escalation to second or third line when necessary. - Deliver high‑quality customer service under pressure. - Maintain confidentiality, security protocols, and service desk policies. - Engage in continuous learning and mandatory training. Key Responsibilities: - Receive, triage, and log all incoming IT service requests, incidents, and alerts. - Diagnose and resolve incidents using troubleshooting skills and the Knowledge Base. - Escalate unresolved issues to appropriate support levels within prescribed timescales. - Update, track, and close tickets per agreed procedures and SLA requirements. - Monitor queue status to ensure timely progress and accurate updates. - Coordinate with end‑users, internal teams, and third‑party vendors to expedite resolution. - Participate in ticket quality reviews and act on feedback. - Complete mandatory training within specified timescales. - Proactively identify and recommend service improvement initiatives. Required Skills: - Minimum 12 months of first‑line IT support experience (healthcare preferred). - Proficiency with ITSM ticketing systems (e.g., ServiceNow). - Strong verbal, written, and interpersonal communication. - Logical problem‑solving, prioritisation, and multitasking under pressure. - Customer‑focused service delivery with proven results. - Understanding of ITIL practices and SLA management. Required Education & Certifications: - Minimum high‑school diploma or equivalent. - ITIL Foundation certification (preferred; equivalent IT service‑management credential acceptable). Required Knowledge: - Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). - Basic Active Directory account and password management. - Microsoft Azure AD (Entra ID) fundamentals, conditional access awareness. - Citrix VDI and application delivery basics. - Network fundamentals: connectivity, VPN, wireless troubleshooting. - General IT infrastructure, data, voice (Teams), security, and system concepts.
Portsmouth, United kingdom
On site
12-02-2026
Company background Company brand
Company Name
Bell Integration
Job Title
Cyber Security Assurance Manager
Job Description
**Job Title:** Cyber Security Assurance Manager **Role Summary:** Lead the delivery, maintenance, and continual improvement of SOC‑centric security certifications (ISO/IEC 27001, SOC 2 Type II, SOC 3, Cyber Essentials Plus, CREST, PCI DSS, NCSC CIR/ CHECK) and act as the primary liaison for customer assurance, audit readiness, and regulatory alignment. **Expectations:** - Achieve and retain globally recognized security certifications on schedule. - Provide authoritative assurance to clients, auditors, and regulators. - Translate certification requirements into operational SOC processes. - Advise leadership on regulatory changes impacting SOC assurance. - Deliver actionable improvement plans to reduce audit‑readiness time. **Key Responsibilities:** - Own end‑to‑end certification lifecycle (audit preparation, evidence collection, renewal). - Embed certification controls within SOC governance, processes, and day‑to‑day operations. - Serve as the primary point of contact for customer RFIs/RFPs, audit requests, and assurance documentation. - Monitor and interpret global cybersecurity regulations (NIST CSF, NIS 2, GDPR, UK NCSC guidance). - Produce regular status reports, dashboards, and assurance performance metrics for senior stakeholders. - Collaborate with SOC, Information Security, Risk & Compliance, and Commercial teams to integrate assurance into daily workflows. - Deliver training and awareness sessions on assurance standards to internal teams. **Required Skills:** - Proven experience managing ISO/IEC 27001, SOC 2 Type II, Cyber Essentials Plus, CREST, PCI DSS, and sector‑specific certifications. - Deep understanding of SOC operations and security assurance frameworks. - Strong documentation, audit evidence, and compliance‑reporting capabilities. - Excellent communication, stakeholder engagement, and influencing skills. - Analytical, detail‑oriented, with a track record of identifying gaps and driving process improvements. - Ability to juggle multiple certification projects and deadlines. **Required Education & Certifications:** - Bachelor’s degree in Information Security, Cybersecurity, Computer Science, or related field. - Current professional certifications: ISO/IEC 27001 Lead Implementer/Assessor, SOC 2 Lead Assessor, CREST Accredited Security Analyst, or equivalent. - Knowledge of NIST CSF, GDPR, and UK NCSC guidance preferred.
Portsmouth, United kingdom
Hybrid
19-02-2026