DPD UK

Company Name: DPD UK
Job Title: Shift Manager - Customer Experience
Job Description: **Job title** Shift Manager – Customer Experience **Role Summary** Lead daily depot operations within a high‑volume logistics environment, ensuring compliance with operational, financial, customer service and HR objectives. **Expectations** Attain specified performance targets: - Premium Service delivery standards - Zero exceptions - Collection Service targets - Delivery ETA compliance **Key Responsibilities** - Manage and motivate shift staff to meet productivity and quality goals. - Ensure adherence to ISO operating procedures and company standards. - Monitor and report on operational KPIs, analysing data to identify improvement areas. - Resolve exceptions and unsanctioned activities promptly. - Coordinate with finance and HR to meet budget and staffing requirements. - Conduct performance reviews and coaching sessions. - Maintain safety, health and environmental compliance. **Required Skills** - Proven people‑management experience in a fast‑paced transport or logistics setting. - Strong verbal and written communication; ability to influence and motivate teams. - Decision‑making, problem‑solving and effective time‑management. - High resilience, self‑motivation and flexibility. - Competent in Google Chrome web applications and basic data analysis tools. - Ability to produce comprehensive reports and conduct data analysis. - Vigilance for security and compliance violations. - Commitment to key values: passion, respect, honesty, flexibility, caring, accountability. **Required Education & Certifications** - Minimum secondary education qualification (equivalent). - Demonstrated knowledge of ISO standards or similar operational frameworks is an advantage. - No mandatory certifications listed; relevant transport or logistics credentials encouraged.

Leicester, United kingdom

On site

27-11-2025

Company Name: DPD UK
Job Title: People Manager - Operations
Job Description: **Job Title:** People Manager – Operations **Role Summary:** Lead a team of People Business Partners (PBPs) to deliver proactive and reactive HR support, ensuring consistency with the organisation’s Diversity & Inclusion strategy. Own the execution of the People Strategy, communicate risks and opportunities to senior leadership, and align people initiatives with business objectives. **Expectations:** - Manage a high‑performance PBPs team. - Provide expert HR guidance to line managers and senior leaders. - Deliver the People Strategy in a measurable, sustainable way. - Maintain compliance with employment law and internal policies. **Key Responsibilities:** - Oversee complex employee‑relations casework (disputes, disciplinary, grievances, absences, retirements, redundancies). - Apply People & Talent (P&T) knowledge to support informed decision‑making. - Advise managers on employment terms, conditions and best practices. - Develop and refine P&T policies and procedures to drive performance and reduce disputes. - Partner with Talent and Reward teams to identify development needs, succession planning, and reward strategy application. - Provide recruitment and selection advice. - Align People initiatives with business goals and support change‑management processes. - Monitor, review and update People policies and processes; propose improvements. - Facilitate project implementation, procedures and guidelines that support strategic workforce objectives. **Required Skills:** - Strong knowledge of UK employment law and HR best practice. - Proven experience leading an HR or People team. - Excellent interpersonal and communication skills (both written and verbal). - Strategic thinking with the ability to translate business goals into HR actions. - Analytical mindset, comfortable interpreting data to guide decision‑making. - Skilled in conflict resolution, negotiations and stakeholder management. - Adaptability and experience managing change in a dynamic environment. **Required Education & Certifications:** - Bachelor’s degree in Human Resources, Business Administration, Law, or related field. - Minimum 5 years HR experience, including at least 2 years in a leadership role. - HR professional qualification preferred (e.g., CIPD Professional, SHRM‑CP/SHRM‑SHRM, PHR).

Smethwick, United kingdom

On site

02-12-2025

Company Name: DPD UK
Job Title: General Manager - Peterborough
Job Description: Job Title General Manager – Depot Operations Role Summary Lead day‑to‑day management of a 24/7 parcel depot, ensuring compliance with health & safety, security, transport regulations and company standards while driving productivity, service quality and profitable P&L performance. Expectations - Meet or exceed depot KPIs for safety, productivity, cost and customer service. - Maintain a safe, efficient working environment for all staff. - Deliver accurate and timely financial reporting and forecast management. - Develop and retain a high‑performing team aligned with organisational values. - Represent the depot in senior management discussions, providing operational input on strategy. Key Responsibilities - Oversee 365‑day operations and allocate shifts, covering at least five shifts per week, including weekends. - Implement health & safety, security and transport best practices. - Set, monitor and drive productivity and service‑level targets for depot teams. - Plan, forecast, budget and manage the depot’s P&L. - Lead, coach and develop staff, fostering a culture of continuous improvement. - Resolve operational issues rapidly, demonstrating resilience and flexibility. - Prepare and deliver performance reports to the senior management team. Required Skills - Proven experience running large, fast‑paced logistics or distribution depots, 24/7 operations. - Strong leadership, communication and presentation abilities. - Strategic planning, financial management and P&L ownership. - Decisive, effective decision‑making under pressure. - Resilience, self‑motivation and adaptability. - Ability to build and motivate high‑performing teams. - Proficiency with logistics technology and data‑driven decision‑making. Required Education & Certifications - Minimum secondary education; a degree or equivalent in Business, Logistics, Operations Management preferred. - Full UK driving licence. - Relevant safety or transport certifications are advantageous.

Peterborough, United kingdom

On site

21-01-2026

Company Name: DPD UK
Job Title: People Business Partner
Job Description: Job Title: People Business Partner Role Summary: Provide strategic HR partnership across multiple depot locations, supporting line managers with employee relations, performance management, and training. Drive HR initiatives that align with business objectives, manage turnover and absence data, and deliver coaching and dispute resolution. Expectations: • Central HR advisor for a 24‑hour logistics business. • Travel to all depot sites; occasional overnight stays required. • Flexible working hours to support operational demands. • Collaborate closely with Regional Manager, Training Partner, and People & Talent Manager. Key Responsibilities: • Implement and uphold a People strategy that supports business goals. • Design and deliver manager training programmes. • Identify training needs and coach line managers on HR operations. • Provide expert advice on grievances, disciplinary actions, and tribunal claims. • Build relationships across the business and deliver continuous improvement feedback. • Analyse turnover, exit interviews, and absenteeism; propose and implement improvement actions. Required Skills: • Strong generalist HR expertise including employee relations, performance, retention, and engagement. • Proven experience in a multi‑site, unionised environment. • Excellent communication, relationship building, and stakeholder management. • Commercial awareness and continuous improvement focus. • Ability to work independently and support operational demands. Required Education & Certifications: • Level 5 CIPD qualification (MCIPD). • Relevant HR experience (minimum 3–5 years in a similar role).

London, United kingdom

Hybrid

10-02-2026

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