- Company Name
- Selfridges
- Job Title
- Events Coordinator
- Job Description
-
**Job Title**
Events Coordinator
**Role Summary**
Coordinate and deliver high‑standard events and customer engagement activities for a luxury retail environment. Work across teams and external partners to plan, budget, execute and evaluate events, ensuring excellence in service and communication while maintaining health, safety, security and GDPR compliance.
**Expectations**
- Deliver event outcomes on time, within budget and to agreed quality metrics.
- Maintain clear, consistent communication with all stakeholders throughout the event cycle.
- Proactively identify risks, propose solutions and secure conformance to all regulatory and internal standards.
- Foster strong vendor relationships and secure high‑value contracts.
- Continuously improve event processes and share learnings with the wider events community.
**Key Responsibilities**
- Support the Event Manager in curating, developing and executing strategic communications, events and experiences for elite customers.
- Track and document all event metrics (RSVPs, attendance, sales, feedback) and prepare post‑event reports.
- Manage event costing, PO creation, invoicing and budget reconciliation.
- Produce project packs, briefing documents, agendas, timelines and critical‑path schedules.
- Build and maintain a robust network of internal and external partners, suppliers and stakeholders.
- Coordinate regular meetings between VIP, Personal Shopping and other relevant departments.
- Negotiate vendor contracts in conjunction with the legal team; manage agreements and service levels.
- Provide research, material preparation and presentation support for projects.
- Ensure all events meet Health & Safety, Security, GDPR and data‑security standards.
- Brief graphics and creative teams on collateral requirements.
- Execute events on delivery days, managing physical sets, staffing and production.
- Serve as client liaison throughout the project lifecycle.
- Assist in planning and delivering franchise events.
**Required Skills**
- Proven experience in event planning, production and communications, preferably within luxury retail.
- Excellent written and oral communication, presentation and stakeholder‑management skills.
- Strong planning, organisational and time‑management ability in a fast‑paced environment.
- Competent in budget development, cost control and financial reporting.
- Vendor negotiation expertise and contractual knowledge.
- Ability to adhere to health & safety, security, GDPR and data‑security requirements.
- Ability to network, collaborate across diverse functions and influence at all levels.
- Creative problem‑solving, adaptability and resilience under pressure.
**Required Education & Certifications**
- Tertiary qualification in Event Management, Hospitality, Business Administration or related field.
- Professional event‑management certification (e.g., CME, CPM, or equivalent) preferred.