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OKX

OKX

www.okx.com

2 Jobs

5,942 Employees

About the Company

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom.

OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps).

OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

We believe in good sportmanship and the pursuit to be better. You may see our OKX logo neatly fitted on the McLaren F1 cars, Manchester City FC team shirts, or at the Tribeca Film Festival celebrating artists and creators. Wherever you may find us, you will notice our pursuit of making our world more efficient, transparent, and connected.

To learn more about OKX, download our app or visit: www.okx.com

UK users follow: https://www.linkedin.com/company/okxuk/

Learn more about working at OKG, the business group developing OKX, our Digital Assets Exchange, our Web3 portal and blockchain ecosystems: bit.ly/WorkingatOKG

Listed Jobs

Company background Company brand
Company Name
OKX
Job Title
Institutional Relationship Manager
Job Description
**Job Title** Institutional Relationship Manager **Role Summary** Serve as the primary interface for institutional clients of a leading crypto exchange, delivering high‑quality operational and technical support. Leverage knowledge of trading, APIs, and liquidity to resolve client issues, strengthen relationships, and drive revenue opportunities while collaborating with cross‑functional teams. **Expectations** - Actively engage with senior relationship managers and internal teams to anticipate and solve client needs. - Maintain a professional, customer‑centric approach across written, chat, and phone interactions. - Demonstrate proactive learning, adaptability, and data‑driven decision making. - Work flexible shifts, including weekend coverage, with a maximum of five days per week. **Key Responsibilities** 1. Respond to high‑volume client inquiries via chat, email, and phone, ensuring timely, accurate, and comprehensive information delivery. 2. Resolve time‑sensitive technical and account issues—API access, liquidity, product functionality, and account management. 3. Build and nurture long‑term relationships with institutional clients, identifying cross‑sell and upsell opportunities. 4. Communicate major product changes, updates, and regulatory developments to clients in a clear and timely manner. 5. Collaborate with product, compliance, risk, and technology teams to troubleshoot issues, implement client feedback, and improve service delivery. 6. Organize and document meetings, take notes, and follow up with stakeholders to ensure action items are completed. 7. Participate in data analysis and dashboard reporting to monitor client satisfaction, issue trends, and support KPI achievements. 8. Provide weekend and holiday coverage as required, maintaining service availability for clients across time zones. **Required Skills** - Fluent in written and spoken English; additional language preferred. - Strong verbal and written communication, with the ability to handle high‑volume interactions professionally. - Proven problem‑solving skills, critical thinking, and a customer‑centric mindset. - Technical aptitude in crypto trading concepts, APIs, and account operations. - Basic data analytics capability: SQL, Python, or comparable tools; aptitude for extracting insights from large datasets. - Proactive learner who adapts quickly to changing processes and technologies. - Teamplayer with strong collaboration and cross‑functional coordination skills. **Required Education & Certifications** - Bachelor’s degree in Finance, Business, Computer Science, Information Technology, or a related discipline. - Relevant certifications (e.g., Certified Financial Analyst, Certified Data Analyst, or similar) are advantageous but not mandatory.
France
Remote
26-11-2025
Company background Company brand
Company Name
OKX
Job Title
Head of Internal Audit Operations & QA/IP
Job Description
Job title: Head of Internal Audit Operations & QA/IP Role Summary: Lead the operational, resource, and quality assurance functions of the Global Internal Audit division. Design and maintain audit planning, reporting, KPI tracking, budgeting, and technology platforms while implementing a robust QA/IP framework aligned with IIA standards. Serve as the primary liaison between IA leadership and senior management, ensuring audit activities support organizational strategy and deliver measurable value. Experiences / Expectations: - At least 8–10 years of progressive internal audit experience, including senior operational management. - Proven track record of managing audit planning cycles, resource allocation, and budgeting in a large, global organization. - Hands‑on experience administering audit management systems (AuditBoard, TeamMate, Workiva, etc.). - Strong knowledge of IIA International Standards for the Professional Practice of Internal Auditing and capability to develop QA/IP frameworks. - Demonstrated ability to build and sustain KPI dashboards, monitor audit progress, and report findings to executive leadership and committees. Key Responsibilities: - Develop and update the risk‑based Annual Audit Plan, ensuring alignment with company strategy and audit standards. - Lead preparation, consolidation, and presentation of reports for the Audit Committee and senior executives. - Maintain the master audit schedule, track status, resource allocation, and manage capacity forecasting. - Oversee the full budgeting cycle: annual planning, forecasting, expense tracking, invoicing, and vendor relations. - Design, document, and roll out a QA/IP framework, policies, and procedures; launch ongoing monitoring tools and scorecards. - Conduct periodic self‑assessments, define baseline compliance metrics, and socialise QA/IP with the audit team. - Administer internal audit software; provide training and continuous support for methodology and tool usage. - Identify and implement data analytics opportunities to enhance audit efficiency and insight. - Maintain the internal knowledge‑sharing platform, ensuring up‑to‑date templates, methodology documentation, and training materials. - Manage the full onboarding cycle for new hires; oversee talent strategy, training curriculum, certification tracking (CIA, CISA, etc.), and competency mapping. - Champion initiatives to improve engagement, collaboration, and continuous improvement within the IA team. Required Skills: - Strategic planning & resource management. - Project management and KPI development. - Audit methodology and quality assurance expertise aligned with IIA standards. - Advanced proficiency in audit management software and data analytics tools. - Strong communication and stakeholder‑management skills (presentations, dashboards, executive reporting). - HR‑related capabilities: onboarding, training development, performance tracking, and talent retention. Required Education & Certifications: - Bachelor’s degree in Accounting, Finance, Business, or related field (Master’s preferred). - Professional internal audit certifications (CIA, CISA, or equivalent) required; other audit or data analytics certifications a plus.
San jose, United states
On site
18-02-2026