- Company Name
- Central London Community Healthcare NHS Trust
- Job Title
- Communications Assistant
- Job Description
-
Job Title: Communications Assistant
Role Summary:
Support the CLCH central Communications Team by providing responsive communication advice, drafting and managing content across digital platforms, and coordinating internal and external communications initiatives to enhance staff engagement and the Trust’s public profile.
Expectations:
- Deliver high‑quality written materials in clear, plain English.
- Manage content calendars, social media, newsletters, intranet posts, and the corporate website.
- Serve as first point of contact for communications inbox queries and triage effectively.
- Build and maintain trusted relationships with internal stakeholders and external partners.
- Act as designated communications lead for selected clinical or corporate services.
- Monitor performance of digital channels, generate reports, and recommend improvements.
- Provide timely administrative support to the Communications Team.
Key Responsibilities:
- Draft, edit, and prepare a range of written communications (emails, newsletters, blog posts, news items, videos).
- Manage the Trust’s social media channels: create, schedule, publish content and track engagement metrics.
- Maintain and update the communications planning grid for key activities.
- Lead communications for select services, gaining in‑depth service knowledge and advising stakeholders.
- Respond to and triage enquiries received through the communications inbox.
- Develop corporate email communications for staff, including newsletters and ad‑hoc alerts.
- Publish content on the staff intranet and external website.
- Produce performance reports on digital channels and provide actionable insights.
- Offer high‑quality administrative and business support to the Communications Team.
Required Skills:
- Excellent writing, editing, and proofreading abilities.
- Strong technical proficiency with content management systems, email marketing platforms, and social media tools.
- Ability to produce engaging, audience‑appropriate content in plain English.
- Project management skills: organise, prioritise, and meet deadlines.
- Strong organisational and problem‑solving abilities.
- Effective communication and stakeholder‑management skills.
- Ability to work proactively, independently, and collaboratively in a team environment.
Required Education & Certifications:
- Degree or equivalent qualification in Communications, Journalism, Marketing, Public Relations, or related field.
- Certification in social media, digital marketing, or communications (desirable).