- Company Name
- Qualient Technology Solutions UK Limited
- Job Title
- Technical Architect
- Job Description
-
**Job Title**
Technical Architect
**Role Summary**
Design, implement, and lead BMC Helix / Remedy ITSM and ITOM solutions for telecom service providers. Ensure architecture aligns with business needs, maintains quality, scalability, and compliance across cloud environments.
**Expectations**
- Deliver end‑to‑end technical solutions under project requirements and timelines.
- Facilitate collaboration between business analysts, solution architects, and stakeholders.
- Maintain architectural consistency, use Out‑of‑the‑Box capabilities, and scope customizations judiciously.
- Mentor and guide development teams on best practices, standards, and performance tuning.
- Provide subject‑matter expertise in telecom integrations and BMC ecosystem.
**Key Responsibilities**
- Architect BMC Helix/Remedy ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB, Discovery).
- Evaluate and integrate OSS/BSS systems, ensuring data governance, reconciliation, and normalization.
- Design and develop Helix Innovation Studio solutions – codeless apps, custom objects, data models.
- Configure BMC AR System workflows, forms, filters, escalations, and APIs.
- Implement REST/SOAP, webhook, and robust data interfaces to telecom IT systems.
- Build and maintain automation, utilities, and deployment pipelines for Helix in AWS/Azure.
- Debug and resolve issues across SIT/UAT/Production using logs, API traces, CMDB data.
- Define technical standards, guidelines, and enforce architecture patterns with the team.
- Participate in governance forums, aligning solutions with enterprise strategy and compliance frameworks.
- Utilize Agile/Scrum practices for iterative delivery and stakeholder feedback.
**Required Skills**
- 10+ years in telecom IT with full SDLC experience.
- 5+ years in BMC Helix/Remedy architecture and implementation.
- Strong CMDB architecture, service modeling, and data governance.
- Proficient with BMC Helix ITOM, Event Management, Discovery, Integration Service.
- Helix Innovation Studio, codeless application development, custom object modelling.
- BMC AR System configuration – workflows, forms, APIs.
- REST/SOAP, webhook integration, telecom system interfacing.
- Cloud deployment (AWS/Azure) of BMC Helix, SaaS security, compliance.
- Agile/Scrum development methodology.
- Excellent troubleshooting, analytical, and communication skills.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Information Technology, or equivalent.
- BMC Helix/Remedy Solution Architect or equivalent BMC certification (preferred).
- Telecom industry certification (e.g., CCNA, CCNP) is a plus.