Agora Talent

About the Company

Introducing Leaders & High Performers into the Consumer Sectors

As a specialist consultancy, we put our collective energy into working with people we believe in.

We fully appreciate that hiring great talent is a challenge. And working with a recruiter that doesn't get the nuances of your sector doesn't work. We use in-depth knowledge of the consumer sectors to find you awesome people you'd otherwise miss. Those little details that make the difference between finding you someone good, and someone great.

As a specialist in recruiting across the consumer space, we totally get you and what you're looking for.

Listed Jobs

Company Name

Agora Talent

Job Title

Customer Success Associate

Job Description

Job Title: Customer Success Associate Role Summary: Provide frontline support for a growing UK HealthTech platform, ensuring seamless onboarding, high‑quality customer experience, and continuous service improvement across multiple regions. Expects: - Deliver excellent, empathetic service to customers and service providers. - Operate independently in a remote, fast‑paced environment. - Use modern digital tools to monitor, update, and report on service performance. Key Responsibilities: - Onboard new customers and service providers, answering enquiries and facilitating local acquisition. - Serve as the primary point of contact for users, maintaining smooth, high‑quality interactions. - Monitor live service arrangements to uphold quality, safety, and continuity. - Collaborate with operations, product, and support teams to refine internal systems, workflows, and processes. - Maintain and update content on a CMS and manage billing, payments, and communication channels. - Track service delivery and performance via an internal operations hub. - Support cross‑functional projects that enhance customer experience and operational efficiency. Required Skills: - Strong communication and phone etiquette. - Empathy, compassion, and customer‑centric mindset. - Excellent organization, attention to detail, and ability to manage multiple workstreams. - Proficiency with collaboration tools, billing/payment platforms, customer communication channels, and CMS. - Quick learner comfortable with new digital systems. - Reliable, self‑motivated, and comfortable with remote work. Required Education & Certifications: - No mandatory degree; relevant professional experience or equivalent education preferred. - Valid right to work in the UK.

United kingdom

Remote

08-01-2026