Stefanini EMEA

5 Jobs

2,222 Employees

About the Company

Stefanini is a global company with over 35 years of experience in accelerating digital transformation. We co-create alongside our clients by helping them embrace modern technology and innovative solutions for their current portfolio.
Our digital capabilities and industry expertise can help redesign products and services.
We offer a diverse selection of technology solutions including digital workplace, cybersecurity, artificial intelligence, cloud, agile development, automation, next gen applications.
Stefanini EMEA is present in 16 countries with 11 offices.
Our 2,600+ employees reshape the workplace by helping clients with their digital transformation journey. We help our clients and partners embrace the power of change by offering: Information Technology Outsourcing services, including IT support in 35 languages, application development, IT systems configuration and ERP/SAP counselling.
Main Stefanini EMEA locations:
-Romania
-Belgium
-Moldova
-Poland
-Spain
-Portugal
-Netherlands
-Germany
-Switzerland
-Italy
-Greece
-Sweden
-Denmark
-France
-Hungary
-United Kingdom

Listed Jobs

Company Name: Stefanini EMEA
Job Title: Monitoring Analyst
Job Description: **Job Title:** Monitoring Analyst **Role Summary:** Proactive monitoring of critical business systems and infrastructure, diagnosing and restoring services, and providing first‑line support in a 24×7 shift environment. Collaboration with network and operational teams to ensure service continuity for an aviation‑sector client. **Expectations:** - Operate autonomously in rotating shifts and on‑call rotations. - Follow established procedures and documentation rigorously. - Communicate effectively in English (written and spoken). - Demonstrate strong customer‑service orientation and teamwork. - Adapt quickly to shift changes with short notice. **Key Responsibilities:** - Continuously monitor network, infrastructure, voice, and mission‑critical systems. - Manage and triage alerts per internal SOPs, performing initial diagnosis and root‑cause analysis. - Execute restoration procedures for both planned and unplanned incidents. - Provide first‑line support to Network Operations users via phone, email, and walk‑in. - Log, document, and track incidents/tasks in ticketing tools. - Conduct scheduled health checks, contingency tests, and disaster‑recovery exercises. - Review and improve technical documentation and operational procedures. **Required Skills:** - ≥1 year experience in network support with a focus on monitoring. - Strong knowledge of LAN/WAN topologies and TCP/IP fundamentals. - Proficiency with network monitoring tools and alert troubleshooting. - Working knowledge of Unix/Linux and Windows operating systems. - Experience using ticketing systems and standard Office applications. - Ability to adhere strictly to operating procedures and deliver high‑quality customer service. - Flexibility for shift work and on‑call duties. **Required Education & Certifications:** - Minimum: High school diploma or equivalent; preferably a bachelor’s degree in Information Technology, Computer Science, or related field. - Relevant certifications (e.g., ITIL Foundation, CompTIA Network+, Cisco CCNA) are advantageous but not mandatory.

Company Name: Stefanini EMEA
Job Title: Deskside Technician
Job Description: Job title: Deskside Technician Role Summary: Provide hands‑on IT support, hardware and software installation, and troubleshooting for end‑users in a dynamic, fast‑paced environment, while testing system changes and managing small projects. Expectations: Deliver proactive, customer‑focused service; recommend improvements; maintain technical documentation; collaborate across teams and business users; adapt swiftly to evolving technology and tools, including AI initiatives. Key Responsibilities: - Perform face‑to‑face support for PCs, laptops, printers, scanners, etc. - Install, relocate, and de‑install hardware and software. - Diagnose hardware and software issues for end users. - Prepare and test system/application changes, scripts in Windows 10 and Office 365 environments. - Manage small projects related to new hardware/software rollouts. - Deploy software, patches, and updates via Microsoft SCCM. Required Skills: - 2–3 years in a technical ICT setting, preferably manufacturing. - Strong knowledge of end‑user technology, Windows, Office, Active Directory, SCCM, and asset management tools. - Experience with ITSM ticketing systems. - Technical writing and clear communication (English + local language). - Planning, organization, attention to detail, problem‑solving, analysis, flexibility, and customer sensitivity. Required Education & Certifications: - Bachelor’s degree in Information Technology, Computer Science, or equivalent. - Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or Microsoft Certified: Azure Administrator Associate are advantageous.

Company Name: Stefanini EMEA
Job Title: Migration Technician
Job Description: **Job Title:** Migration Technician **Role Summary:** Execute end‑to‑end device lifecycle activities—including laptop builds, OS migrations, VDI/DaaS transitions, and cloud application deployments—to ensure seamless transitions and minimal business disruption. **Expectations:** - Deliver migrations, upgrades, and support with high quality and timeliness. - Proactively communicate with end users and stakeholders. - Maintain accurate records in ServiceNow and related tools. - Escalate issues promptly and collaborate with planners during daily stand‑ups. **Key Responsibilities:** - Build, image, and configure Windows and Mac laptops. - Perform Windows OS migrations; troubleshoot pre‑ and post‑migration issues. - Support VDI and DaaS migration processes. - Deploy cloud‑based applications and validate compatibility. - Coordinate user confirmations, manual data transfers, and Outlook signature updates. - Manage inventory, device logistics, and mailroom coordination. - Monitor migration progress using Management Studio and update stakeholders. - Escalate technical problems and document solutions in ServiceNow. - Participate in daily stand‑ups to report status and blockers. - Perform other ad‑hoc tasks as assigned. **Required Skills:** - Strong knowledge of Windows OS migration, hardware build, and cloud technologies. - Familiarity with VDI/DaaS platforms and migration best practices. - Experience with Tec Toolbar, Citrix Director, VMware vSphere, and MS Teams. - Proficient in ServiceNow and workflow visualization tools. - Excellent troubleshooting, communication, and customer‑service skills. - Ability to work independently in a fast‑paced environment. **Required Education & Certifications:** - Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience. - Microsoft Windows 10/11 certification (e.g., MCSA or equivalent) preferred. - VMware Certified Associate (VCA) or similar cloud‑migration certification advantageous.

London, United kingdom

On site

20-01-2026

Company Name: Stefanini EMEA
Job Title: Senior Deskside Technician
Job Description: Job title: Senior Deskside Technician Role Summary: Assume senior support responsibilities across an EMEA cluster, delivering high‑impact IT service to retail and corporate sites. Provide on‑site and remote assistance for hardware, software, printers, mobile devices, networking, and infrastructure, ensuring minimal downtime and optimal customer satisfaction. Expectations: - Manage up to 20 % travel within Europe and accommodate after‑hours coverage when required. - Execute multi‑site infrastructure projects, prioritising tasks and delivering on schedule. - Maintain clear, concise documentation and knowledge base contributions. Key Responsibilities: - Diagnose and repair workstation, laptop, printer, and mobile device issues on‑site and remotely. - Install, configure, image, and deploy PCs, Macs, and mobile devices, including activation on regional carriers. - Perform basic network troubleshooting, including DNS, DHCP, RADIUS, and firewall/router setup. - Resolve POS, payment terminal, and in‑store audiovisual equipment issues. - Manage spare parts and loaner inventory; track lifecycle per approved processes. - Escalate unresolved tickets to client or third‑party support. - Conduct new employee onboarding, software installations, and knowledge transfer to Service Desk. - Contribute to knowledge base and shift‑left resources from field service. - Support general IT functions: remote desktop, POS, back‑office systems. Required Skills: - Advanced troubleshooting for Windows, macOS, mobile OS, and printer/MFD hardware. - Proficiency in Windows domain services (DNS, DHCP, RADIUS). - Remote support tools and asset management systems. - Strong written and verbal communication in French and English. - Ability to work independently and multi‑task across sites. - Excellent problem‑solving and analytical skills. Required Education & Certifications: - Bachelor’s degree in Information Technology, Computer Science, or equivalent experience. - Optional: MCITP, CCNA, VCP, or similar technical certifications. ---

View 5 more jobs at Stefanini EMEA