Zoho Europe

www.zoho.com

2 Jobs

38 Employees

About the Company

Zoho offers super smart software to help you grow your business.

With over 80 million users worldwide, Zoho's 50+ products help you with your sales and marketing, support and collaboration, finance, and recruiting needs, so you can focus on your business. Zoho respects users' privacy and does not have an advertising revenue model in any part of its business, including its free products.

Zoho Corporation is a privately held and for-profit company headquartered in Austin, Texas and its international headquarters in Chennai, India. Zoho has European offices in Milton Keynes, Utrecht, Essen, Lille and Valencia.

Listed Jobs

Company Name: Zoho Europe
Job Title: Account Manager
Job Description: Job Title: Account Manager Role Summary: Manage a portfolio of medium‑size SMB clients to drive renewal, retention, upsell, and cross‑sell within a SaaS product suite. Act as the primary business partner, ensuring customer satisfaction, risk mitigation, and maximized product adoption. Expectations: • 2‑3 years of business development in a SaaS environment, with ≥1 year of dedicated account management for SME customers. • Proven track record of growing revenue from existing accounts and consistently exceeding revenue targets. • Experience selling SaaS applications such as CRM, ERP, Accounting, or HRMS. • Highly proactive, results‑oriented, and comfortable working independently in a remote, distributed setting. • Native French speaker with fluent English; bilingual communication essential. • Willingness to travel domestically for client meetings. Key Responsibilities: 1. Own growth, satisfaction, and retention of assigned SMB portfolio. 2. Identify and develop upsell and cross‑sell opportunities to meet upgrade revenue goals. 3. Create, maintain, and execute account plans, coordinating with cross‑functional teams for delivery. 4. Detect and mitigate risks to customer growth, satisfaction, and renewal. 5. Resolve escalations by collaborating with support, product, and engineering teams. 6. Partner with implementation partners to establish a trusted triple‑party relationship. 7. Employ solution‑selling techniques to demonstrate business value of the product suite. 8. Conduct regular engagements and face‑to‑face meetings to strengthen client relationships. 9. Forecast and track key account metrics: renewals, upgrades, pipeline, and revenue. 10. Build a referenceable client base for future business development. Required Skills: • SaaS business development and account management. • Strong consultative selling, communication, and interpersonal skills. • Ability to deliver compelling presentations and product demos. • Proficiency in CRM systems for process management and reporting. • Self‑directed, initiative‑driven, and adaptable to a remote work environment. • Bilingual: fluent English, native French. Required Education & Certifications: • Bachelor’s degree in Business, Marketing, Computer Science, or a related field, or equivalent professional experience. • No specific certifications required.

Company Name: Zoho Europe
Job Title: Customer Support Engineer
Job Description: Job title: Customer Support Engineer Role Summary: Provide technical assistance and product guidance to European customers for a cloud‑based SaaS portfolio. Act as the primary point of contact across phone, chat, and email, resolving issues, documenting solutions, and collaborating with engineering, product, and sales teams to deliver a superior support experience. Expectations: - Rapid mastery of a diverse SaaS product suite. - Deliver timely, accurate support while maintaining high customer satisfaction. - Contribute to knowledge base creation and continuous improvement of support processes. Key Responsibilities: - Respond to customer inquiries via phone, chat, and email, diagnosing and troubleshooting issues with SaaS products. - Log incidents and resolution details accurately in the ticketing system. - Escalate complex problems to engineering or product teams and follow through to resolution. - Update and refine support documentation, FAQs, and onboarding materials. - Collaborate with cross‑functional teams (Product, Engineering, Sales) to feed customer feedback and product improvement. Required Skills: - Full‑professional proficiency in English (written & verbal). - Strong analytical and problem‑solving abilities. - Quick learning curve for new product features and technologies. - Comfortable working independently and in a team environment. - Basic understanding of software concepts; experience with SaaS products a plus. - Familiarity with CRM/ERP SaaS tools (e.g., CRM, Creator, Books, Analytics) is advantageous. - Knowledge of programming languages and technical documentation beneficial. Required Education & Certifications: - Bachelor’s degree or equivalent experience in Computer Science, Information Technology, Business, or related field. - Valid work authorization in the European region.

Milton keynes, United kingdom

Hybrid

24-11-2025