NewStore

About the Company

NewStore offers the world’s most scalable and globally compliant unified commerce platform, featuring the easiest-to-use, lightest tech stack for fast and flexible deployment. With its advanced omnichannel POS and branded shopping apps, NewStore enables premium retail brands to deliver exceptional customer experiences across every channel. Trusted by 85+ brands in 55+ countries, NewStore drives a 30% increase in sales through seamless transactions, personalized interactions, real-time inventory visibility, and flexible fulfillment options. To learn more, visit www.newstore.com.

Listed Jobs

Company Name

NewStore

Job Title

Working Student - IT Support Technician

Job Description

Job Title: Working Student – IT Support Technician Role Summary Provide day‑to‑day technical support for a global, hybrid workforce, troubleshooting hardware and software issues, onboarding/offboarding staff, and maintaining IT equipment inventory. Expectations - Completed or ongoing study in IT, Computer Science, or related field. - Some prior experience (role or internship) in help‑desk or IT support. - Willingness to learn tools such as MacOS, Jamf, Okta, Slack, and ticketing systems (Jira). - Proactive, customer‑focused mindset with strong organizational skills. Key Responsibilities - Deliver timely, professional end‑user support via call, chat, or email. - Analyze and resolve common laptop, mobile device, and productivity tool issues. - Provide basic hardware/software guidance and best‑practice recommendations. - Monitor service desk queue to meet response and resolution targets. - Coordinate IT onboarding for new hires: provisioning accounts and equipment. - Execute secure off‑boarding procedures. - Assist with ordering, tracking, and decommissioning IT equipment. - Support decommissioning of non‑compliant or obsolete hardware per policy. Required Skills - Basic troubleshooting of MacOS, Jamf, Okta, and Slack. - Familiarity with ticketing systems (Jira preferred). - Excellent written and verbal communication. - Strong organizational skills and attention to detail. - People‑first approach to customer service. - Experience supporting distributed or hybrid teams is a plus. Required Education & Certifications - Current enrollment in a higher education program (IT, Computer Science, Information Systems). - No mandatory certifications required.

London, United kingdom

Hybrid

03-12-2025