WUNDERTALENT

About the Company

Award-winning Recruitment for SaaS and Technology companies.

WuNDER_TALENT provides industry-leading recruitment services and executive search in the SaaS and Technology industry. We specialise in building teams across various positions, including software, Marketing, Sales, and Product

WuNDER_TALENT recognised the need for ambitious SaaS and Technology companies to have the right professionals to help them to accelerate growth. That's why we have dedicated ourselves to being the growth partner for some of the worlds most exciting and innovitive SaaS companies. We help our clients by building high-performing teams and defining your companies strategy by offering you in-depth recruitment & strategy consulting.

Listed Jobs

Company Name

WUNDERTALENT

Job Title

Enterprise Customer Success Manager - Ecommerce, Logistics, SaaS, - London - £60K

Job Description

Job Title: Enterprise Customer Success Manager – Ecommerce, Logistics, SaaS Role Summary: Lead the customer success function for high‑value SaaS e‑commerce and logistics clients. Own a portfolio of enterprise accounts, build trusted advisor relationships with C‑level stakeholders, and drive revenue growth through upsell and cross‑sell while ensuring clients achieve long‑term success with the platform. Expactations: - Proactively identify growth opportunities and mitigate risks. - Deliver strategic insights and performance analytics to guide client decisions. - Maintain a high level of client satisfaction, retention, and expansion. Key Responsibilities: - Act as the primary point of contact for assigned enterprise clients. - Develop and nurture relationships with key executive stakeholders. - Lead quarterly business reviews (QBRs) and performance reporting on client KPIs. - Collaborate with product, engineering, marketing, and operations teams to translate client needs into deliverables. - Identify upsell and cross‑sell opportunities, negotiate deals, and close revenue expansion. - Monitor account health, flag potential issues, and execute remediation strategies. - Communicate data insights and best‑practice recommendations to support clients’ strategic objectives. Required Skills: - 2+ years in account management or customer success, preferably in SaaS, logistics, or B2B software. - Proven record of driving revenue growth within an existing book of business. - Strong analytical abilities: data interpretation, trend analysis, and reporting. - Excellent verbal, written, and presentation communication. - Executive‑level presentation and influencing skills. - Effective listening, negotiation, and presentation skills. - Self‑managed, multi‑project focus, and fast‑learning attitude. Required Education & Certifications: - Bachelor’s degree (BA/BS) or equivalent in business, marketing, or related field. - [Optional] Professional certifications in customer success, account management, or related disciplines.

London, United kingdom

On site

17-11-2025