Skills

Communication Leadership Splunk ServiceNow Monitoring Stakeholder Management Architecture Organization Operations Management

Job Specifications

About the Role

We are seeking a highly experienced Senior ServiceNow Architect (ITOM) to join our IT team on a 6-month contract. This is a senior-level position where you will lead the design, architecture, and implementation of ServiceNow IT Operations Management (ITOM) solutions, ensuring alignment with business objectives for a global manufacturing leader.

Key Responsibilities

Define and own the overall ServiceNow ITOM architecture and roadmap (Discovery, Service Mapping, Event Management, Cloud Management, CMDB).
Lead workshops with stakeholders to translate business needs into scalable technical solutions.
Provide technical governance and establish best practices for ITOM deployment across the enterprise.
Collaborate with IT leadership, ServiceNow developers, and third-party partners to ensure seamless integrations and high-quality delivery.
Optimize CMDB health, data integrity, and automation to support proactive monitoring and operational resilience.
Serve as a trusted advisor on ServiceNow platform strategy and ITOM capabilities.
Mentor junior team members and ensure knowledge transfer across the organization.

Required Skills & Experience

10+ years of IT experience, with at least 5+ years in ServiceNow architecture and solution design.
Strong expertise in ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and CMDB.
Proven track record of leading enterprise-level ServiceNow implementations.
Hands-on knowledge of ServiceNow integrations with monitoring tools (e.g., Splunk, SolarWinds, Dynatrace, AppDynamics).
Solid understanding of ITIL, ITSM, and IT operations processes in a large enterprise environment.
Excellent stakeholder management, communication, and leadership skills.
ServiceNow Certified Implementation Specialist (ITOM) and/or Certified System Administrator; Architect certification preferred.

Contract Details

Duration: 6 months (potential for extension)
Location: East Coast, USA (onsite presence required for key project phases)
Start Date: Immediate / Flexible

About the Company

Empiric is a global recruitment agency that specialises in technology and business transformation. We connect the world's leading companies with industry-leading talent, offering contract, permanent, and project-based solutions from our six offices across 40 countries. Know more